Clinic/Practice Assistant, Pain Management & Spine

Newton-Wellesley Hospital; Massachusetts; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Robust retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Newton-Wellesley Hospital is seeking an organized administrative support professional to help coordinate Spine and Pain Management services. You will manage scheduling, patient inquiries, billing processes, and documentation to ensure a seamless patient and provider experience.

The role emphasizes strong communication, multi-tasking, and teamwork within a patient-centered environment. Onsite work with a standard 40-hour week supports high-quality care delivery.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of office experience required.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Knowledge of office operations, filing, scanning, and document handling.
• Strong written communication and the ability to manage multiple priorities.
• Collaborative, patient-centered approach to support care teams.

Responsibilities

• Support administrative and clinical functions under minimal supervision.
• Manage patient visit workflows: scheduling, check-in, check-out, records, inquiries.
• Assist with patient billing forms and document scanning for medical records.
• Serve as a resource for scheduling, registration, and billing systems.
• Provide guidance and training to Office and Practice Assistants.
• Coordinate with supervisor to support daily operations and staff activities.
• Handle calls, messages, pre-authorizations, provider questions, and test results.
• Perform complex scheduling tasks including surgical scheduling or blockings.

Skills

Communication

Time management

Team player

Written communication

Customer service

Tech literacy

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a compassionate, collaborative clinical team where your organization, communication skills, and patient-first mindset help create a seamless experience for patients and providers every day. In this role, you will support busy Spine and Pain Management services by coordinating key administrative functions, helping patients navigate appointments, and serving as a trusted resource within the practice.

Why Join Us?

Our Spine team provides advanced, research-backed surgical and non-surgical care for patients with cervical, thoracic, and lumbar spine conditions. Our Pain Management Service delivers compassionate, team-based care for patients experiencing acute, chronic, and cancer-related pain. Together, these teams use a multimodal, multidisciplinary approach to create personalized treatment plans focused on improving comfort, function, and quality of life.

What You'll Do

• Support smooth and efficient practice operations by performing both administrative and clinical support functions under minimal supervision.
• Manage patient visit workflows, including scheduling, check-in, check-out, appointment records, and routine patient inquiries.
• Assist with patient billing forms, scanning documents into the medical record, and maintaining accurate documentation.
• Serve as a resource and "Super User" for scheduling, registration, and billing systems.
• Provide assistance, guidance, and training to Office and Practice Assistants.
• Partner with the Supervisor to support daily practice operations and help coordinate staff activities.
• Handle phone calls, messages, prior authorization requests, provider questions, prescription refill inquiries, and test result communications as appropriate.
• Perform more complex scheduling functions, which may include surgical scheduling, schedule changes, or schedule blocking.

Qualifications

What We're Looking For

• High School Diploma or equivalent required.
• 3-5 years of office experience required.
• Strong technology skills, including advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls, solve routine issues, and communicate clearly with patients, providers, and team members.
• Strong written communication skills, including the ability to compose, edit, and proofread emails, memos, letters, and other documents.
• Excellent organization and time management skills with the ability to manage multiple priorities effectively.
• A collaborative, professional approach and a commitment to supporting high-quality patient care.

Additional Job Details (if applicable)

Benefits That Support You

At Mass General Brigham, employees are our most important resource. We are committed to offering a comprehensive, contemporary, and highly competitive benefits package designed to support your health, financial well-being, and life outside of work.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type

Onsite

Work Location

159 Wells Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.