Specimen Problem-Solving Lab Tech — Night Shift

Quest Diagnostics; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) pre-tax/match

Annual incentive plans

Job summary

Quest Diagnostics Problem Resolution Specimen Technician in Pittsburgh, PA supports testing and reporting by resolving specimen issues across processing, referral testing, and technical teams. This night shift role collaborates to identify root causes and expedite solutions while following SOPs and safety policies.

Candidates should have at least one year in Specimen Tech III or related role, with strong communication skills and MS Office proficiency; a high school diploma is required.

Qualifications

• Internal candidates will need a minimum of one year in Specimen Tech III/related role.

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures.
• May be responsible for calling clients to obtain resolution of problems.
• Demonstrates competency of job duties and SOPs related to Specimen Processing problem resolution.
• Demonstrates ability to interpret specimen tracking data utilizing all available resources.
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNPs, reflex tests and custom panels.
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care.
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability.
• Responsible for correctly entering TIQs/TNPs
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens
• Identifies and escalates trending problems to department management as appropriate.
• Working knowledge of MS Office
• Perform all other job duties as assigned

Skills

Written and verbal communication

MS Office

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Quest Diagnostics Problem Resolution Specimen Technician in Pittsburgh, PA supports testing and reporting by resolving specimen issues across processing, referral testing, and technical teams. This night shift role collaborates to identify root causes and expedite solutions while following SOPs and safety policies.

Candidates should have at least one year in Specimen Tech III or related role, with strong communication skills and MS Office proficiency; a high school diploma is required.