Specialty Vehicle Claims Expert & Trainer

Allstate; United States; Remote; USD 52,000 - 73,000; Full time

Benefits offered by this job

Connectivity reimbursement

Work-from-home support

Job summary

National General Holdings Corp., a member of the Allstate family, seeks a skilled Specialist in Specialty Vehicle material damage to train, mentor, and support complex claims processing. You will assess repairability, support subrogation decisions, and ensure regulatory compliance while coordinating with field staff and DRP shops.

You will lead quality control efforts, document settlements, and stay current on industry changes affecting specialty vehicle policies.

Qualifications

• Estimating experience with an automated estimating system.
• Hands-on training in a repair facility or training center specific to Specialty Vehicles.
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines.
• Solid command of the claims policies and procedures; exhibits basic interpretation of policies & procedures in resolving claims.
• Strong communication, negotiation, and conflict resolution skills.
• General understanding of the repair and replacement of property damages, to include mechanical components of a vehicle and other potential exposures.
• Ability to identify, investigate, and conclude coverage investigations related to material damage.

Responsibilities

• Handles complex material damage claims with little or no supervision.
• Conducts Training in areas of Specialty Vehicle material damage handling/appraising.
• Is a subject matter expert in areas of Specialty Vehicle material damage for staff and vendors.
• Has and maintains a high level understanding of National General Specialty Vehicle policies.
• Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the company.
• Receive claim assignments and document all appropriate information
• Review photos thoroughly and determine repairability and complete assessment and/or total loss evaluation.

Skills

Estimating experience

Training delivery

Quality assurance

Communication skills

Claims handling

RV/Specialty Vehicles knowledge

Time management

Microsoft Office

Negotiation

Education

Adjuster license

I-CAR Certification

RVIA/RVDA Certification

ASE Certification

Tools

Automated estimating system

RV Estimatics

Estimator software

Job description

National General Holdings Corp., a member of the Allstate family, seeks a skilled Specialist in Specialty Vehicle material damage to train, mentor, and support complex claims processing. You will assess repairability, support subrogation decisions, and ensure regulatory compliance while coordinating with field staff and DRP shops.

You will lead quality control efforts, document settlements, and stay current on industry changes affecting specialty vehicle policies.