Specialty Vehicle Technical Lead

Wells Media Group; Northern (KY); Hybrid; USD 52,000 - 73,000; Full time

Job summary

National General is seeking an experienced material damage claims professional focusing on Specialty Vehicles. The role manages complex claims with minimal supervision, trains staff and vendors, and serves as a subject matter expert on policy, procedures, and appraising techniques.

The position requires reviewing photos, determining repairability and settlement options, and coordinating subrogation or fraud potential.

Qualifications

• Estimating experience with automated estimating systems.
• Accurately assess damage on RVs and commercial vehicles.
• Hands-on training in a repair facility or training center for Specialty Vehicles.
• Strong organization, time management, and deadline adherence.
• Solid knowledge of claims policies and procedures.
• Effective communication, negotiation and conflict resolution skills.
• Understanding of repair/replacement of property damages including mechanical components.
• Ability to identify, investigate, and conclude coverage investigations.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Handle complex material damage claims with little supervision.
• Conduct training in specialty vehicle material damage handling and appraising.
• Serve as SME for Specialty Vehicle material damage for staff and vendors.
• Maintain knowledge of National General Specialty Vehicle policies.
• Review photos and determine repairability, valuation, and total loss if needed.
• Evaluate settlements per regulatory compliance and fair claims practices.
• Identify subrogation or fraud potential and refer as needed.
• Communicate with customers about repair processes and settlements.
• Complete accurate estimates up to $300,000 and handle larger estimates as needed.
• Participate in CAT events and travel for field audits and training.
• Perform file quality reviews of appraisal channels.

Skills

Estimating software

RV/Commercial vehicle experience

Training delivery

Communication

Negotiation

Conflict resolution

Microsoft Office

Tools

Microsoft Office

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for training, mentoring, quality control, and technical assistance of material damage attributed to Specialty Vehicles. Directly handles assigned specialty vehicle material damage claims generally of a complex nature.

Essential Duties and Responsibilities

• Handles complex material damage claims with little or no supervision
• Conducts Training in areas of Specialty Vehicle material damage handling/appraising
• Is a subject matter expert in areas of Specialty Vehicle material damage for staff and vendors
• Has and maintains a high level understanding of National General Specialty Vehicle policies.
• Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the company
• Able to determine subrogation or fraud potential with Specialty vehicle claims
• Receive claim assignments and document all appropriate information
• Review photos thoroughly and determines repairability and complete assessment and or, total loss evaluation
• Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
• Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential exists
• Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to specialty vehicle material damage
• When appropriate, make contact with customers to discuss repair process, repair operations/techniques, settlements, extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
• Conducts file quality reviews of appraisal channels including staff, independent appraisers, DRP shops, other vendors.
• Take ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant
• Serve as a subject matter expert for Specialty Claims staff (field and technicians), other field staff, and Specialty vendors.
• Complete accurate estimates with little to no supervision up to $300,000
• Ability to navigate and complete estimates of greater amounts as necessary
• Ability to actively participate in CAT events
• Ability to travel and conduct field staff ride alongs, site audits, and training

Minimum Skills and Competencies

• Estimating experience with an automated estimating system
• Accurately assess damage on RV’s and/or Commercial vehicles involving significant damage.
• Hands on training in a repair facility or training center specific to Specialty Vehicles
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Solid command of the claims policies and procedures; exhibits basic interpretation of policies & procedures in resolving claims
• Strong communication, negotiation, and conflict resolution skills
• General understanding of the repair and replacement of property damages, to include mechanical components of a vehicle and other potential exposures
• Ability to identify, investigate, and conclude coverage investigations related to material damage
• General knowledge of unibody/ conventional frame damages and repair processes
• Comply with the company material damage guidelines
• Must possess effective verbal and written communication skills and the ability to work effectively and collaborate with others.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• High degree of initiative, mature judgment, and discretion
  • Ability to resolve conflicts and empathize with customers is critical
  • Strong negotiation skills
  • Ability to develop and deliver material damage training both remotely and in person

Additional Qualifications That May Support Success in This Role

• Adjuster license in your home state or state that requires examination and CE
• Previous material damage claims handling experience
• Management experience in a repair facility
• Has a general understanding of insurance law as it relates to claims
• Fraud Training
• RV Estimatics, RV Policy, Motorcycle Estimatics, and Heavy Equipment Estimating proficiency
• I-CAR Certification
• Other Specialty Certifications such as RVIA/RVDA, RVTA, ASE

Supervisory Responsibilities

This job does not have supervisory duties.

Skills

• Business Acumen
• Business Management
• Conflict Resolution
• Insurance Claims
• Material Damage Claims
• Quality Management
• Relationship Management
• RV Insurance
• Time Management
• Training

Compensation

Compensation offered for this role is 37.98 - 52.70 per hour and is based on experience and qualifications.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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