Lead, Specialty Vehicle Claims & Training

Allstate Insurance Company; New York (NY); Hybrid; USD 52,000 - 73,000; Full time

Benefits offered by this job

Connectivity reimbursement

Home office setup with company tech

Job summary

Allstate Insurance Company, via National General, is seeking a specialist to train, mentor and provide quality control for Specialty Vehicle material damage claims. You will handle complex claims, supervise appraisal processes, and guide staff and vendors while staying current with industry changes.

Role involves delivering remote and in-person training, evaluating settlements, and participating in CAT events.

Qualifications

• Proven ability to handle complex material damage claims with minimal supervision

Responsibilities

• Handles complex material damage claims with little or no supervision
• Conducts Training in areas of Specialty Vehicle material damage handling/appraising
• Is a subject matter expert in areas of Specialty Vehicle material damage for staff and vendors
• Has and maintains a high level understanding of National General Specialty Vehicle policies
• Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the company
• Able to determine subrogation or fraud potential with Specialty vehicle claims
• Receive claim assignments and document all appropriate information
• Review photos thoroughly and determines repairability and complete assessment and or, total loss evaluation
• Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
• Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential exists
• Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to specialty vehicle material damage
• When appropriate, make contact with customers to discuss repair process, repair operations/techniques, settlements, extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
• Conducts file quality reviews of appraisal channels including staff, independent appraisers, DRP shops, other vendors.
• Take ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant
• Serve as a subject matter expert for Specialty Claims staff (field and technicians), other field staff, and Specialty vendors.
• Complete accurate estimates with little to no supervision up to $300,000
• Ability to navigate and complete estimates of greater amounts as necessary
• Ability to actively participate in CAT events
• Ability to travel and conduct field staff ride alongs, site audits, and training

Skills

Business Acumen

Conflict Resolution

Insurance Claims

Material Damage Claims

Time Management

Training

Relationship Management

RV Insurance

Microsoft Office

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Allstate Insurance Company, via National General, is seeking a specialist to train, mentor and provide quality control for Specialty Vehicle material damage claims. You will handle complex claims, supervise appraisal processes, and guide staff and vendors while staying current with industry changes.

Role involves delivering remote and in-person training, evaluating settlements, and participating in CAT events.