Senior Specialty Vehicle Claims Tech Lead

Allstate Insurance Company; Northern (KY); Hybrid; USD 52,000 - 73,000; Full time

Job summary

National General, part of the Allstate family, seeks a claims specialist focused on specialty vehicle material damage. You will train, mentor, and provide technical guidance while handling complex claims with minimal supervision. The role emphasizes appraisal accuracy and collaboration with vendors.

Responsibilities include file reviews, settlements, and ensuring regulatory compliance; travel to field sites and CAT events may be required.

Qualifications

• Experience in training or mentoring staff in claims or repair processes.
• Strong understanding of material damage claims handling and appraisal.
• Proficiency with Microsoft Office and estimating systems.

Responsibilities

• Train and mentor staff on specialty vehicle material damage claims.
• Conduct quality control and file reviews for appraisal channels.
• Provide technical assistance to staff and DRP vendors.
• Review photos and determine repairability, settlement options and total loss.
• Communicate with customers regarding repair processes and settlements.

Skills

Training

Mentoring

Quality control

Technical assistance

Automated estimating system

Microsoft Office

Tools

Automated estimating system

Microsoft Office

Job description

National General, part of the Allstate family, seeks a claims specialist focused on specialty vehicle material damage. You will train, mentor, and provide technical guidance while handling complex claims with minimal supervision. The role emphasizes appraisal accuracy and collaboration with vendors.

Responsibilities include file reviews, settlements, and ensuring regulatory compliance; travel to field sites and CAT events may be required.