Specialty Transport Operations Supervisor

Pafford EMS; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Pafford EMS of Oklahoma is seeking an Operations Supervisor to oversee day-to-day operations for specialty transport services supporting OU Health, including air and critical care ground transport.

You will coordinate staffing, monitor readiness and ensure safety and regulatory compliance while working with Pafford and OU Health teams to maintain high-quality patient transport services.

Qualifications

• Progressive EMS, critical care transport or related operations experience with supervisory, coordination and decision-making skills.
• Current Oklahoma-authorized paramedic credential.
• Must possess and maintain CPR for Health Care Provider.
• Must possess ACLS.
• Must possess PALS.
• Valid Driver’s License and acceptable driving record.
• Proven track record of meeting or exceeding operational goals.
• Certification IC S 100, 200, 800; NIMS 700; IC S 300/400 preferred.
• Excellent verbal and written communication skills; ability to communicate with internal and external customers.
• Proficiency in MS Office (Word, Excel, Outlook); scheduling and CAD systems experience.
• Experience with Logis, Fleetio, NinthBrain Suites or similar applications.

Responsibilities

• Serves as assigned point of contact for specialty transport operational calls, including after-hours.
• Triages staffing shortages, transport disruptions, equipment concerns and crew needs.
• Coordinates staffing, shift coverage, callouts and schedule changes; no overtime/pay modifications beyond delegated limits.
• Monitors transport readiness and coordinates with OU Health and internal teams to maintain continuity of service.
• Provides supervision, coaching and performance feedback to assigned personnel; supports HR processes.
• Ensures compliance with company policies and regulatory requirements.
• Maintains confidentiality per HIPAA and company policy.
• Participates in recruitment, performance evaluations and disciplinary actions when authorized.

Skills

Supervisory experience

Coordination

Decision making under pressure

Communication

Team leadership

Education

Paramedic certification (Oklahoma)

CPR for Health Care Provider

ACLS

PALS

Valid Driver's License

IC S 100/200/800; ICS 300/400 preferred

Tools

Scheduling software

CAD system

Timekeeping systems

Logis

Fleetio

NinthBrain Suites

Job description

Pafford EMS of Oklahoma is seeking an Operations Supervisor to oversee day-to-day operations for specialty transport services supporting OU Health, including air and critical care ground transport.

You will coordinate staffing, monitor readiness and ensure safety and regulatory compliance while working with Pafford and OU Health teams to maintain high-quality patient transport services.