Critical Care Patient Transport Coordinator

Pafford Emergency Medical Services; Oklahoma City (OK); On-site; USD 54,000 - 78,000; Full time

Job summary

Pafford Emergency Medical Services is hiring a Patient Logistics Coordinator in Oklahoma City to lead clinical and operational coordination for air and ground critical care transport in partnership with University Health. The role requires RN or Paramedic licensure and involves coordinating resources, documentation, and transfers to ensure safe, timely patient movement.

The coordinator will work with hospital teams, EMS dispatch, and transport crews, advocating for patients while maintaining

Qualifications

• Current, unrestricted licensure as a Registered Nurse or Paramedic required; Oklahoma licensure or reciprocity required upon hire.
• Minimum of three (3) years of clinical experience required.
• Must possess and maintain BLS; ACLS and PALS preferred.
• Excellent computer proficiency (MS Office and Google Workspace) with the ability to operate multiple software applications simultaneously.
• Must possess and maintain an unrestricted state driver’s license.
• Excellent verbal and written communication skills.
• Ability to work independently while functioning as an integral member of a multidisciplinary healthcare team.

Responsibilities

• Coordinate air ambulance, critical care ground ambulance, ALS, BLS, specialty transport, and other patient transportation resources based on clinical needs and operational priorities.
• Serve as the primary liaison among hospital departments, the Patient Logistics Center, EMS dispatch, transport crews, and referring and receiving facilities.
• Coordinate patient acceptance activities in accordance with established physician, hospital, and transport program protocols.
• Monitor transport requests from initiation through patient arrival and provide status updates to hospital staff and family members as appropriate.
• Collaborate with transport clinicians to ensure all required documentation, physician certifications, clinical reports, imaging, and transport records are complete prior to departure.
• Identify barriers that could delay patient movement and proactively coordinate solutions with clinical and operational teams.
• Support bed management and patient throughput initiatives by facilitating timely transfers and discharges.
• Maintain awareness of transport resource availability and communicate operational limitations or delays appropriately.
• Work collaboratively with hospital nurse case managers, social workers, physicians, discharge planners, and care coordination teams to facilitate safe transitions of care.
• Advocate for patients while balancing clinical priorities, transportation resources, and organizational objectives.
• Promote continuity of care through effective communication among referring providers, receiving providers, transport clinicians, patients, and families.
• Educate patients and families regarding the transport process, anticipated timelines, and available resources.
• Deliver exceptional customer service during every interaction with patients, families, physicians, nurses, EMS providers, hospital personnel, and external healthcare partners.
• Demonstrate professionalism, empathy, patience, and compassion when communicating during stressful or emotionally challenging situations.
• Prioritize transport requests based upon patient acuity, resource availability, physician direction, operational considerations, and established organizational protocols.
• Maintain frequent communication with transport crews, dispatch personnel, hospital departments, and leadership to ensure all parties remain informed of patient status and transport progress.
• Handle sensitive information with professionalism while maintaining HIPAA compliance and patient confidentiality.
• Operate multi-line telephone systems, two-way radios, secure messaging platforms, video conferencing systems, and other communication technologies.
• Document patient interactions, transport activities, communications, and operational information accurately and in a timely manner.
• Participates in quality improvement and performance improvement initiatives by identifying process improvement opportunities, reporting operational and transport trends, assisting with workflow analysis, and recommending enhancements to improve patient throughput, communication, transport coordination, customer service, and overall operational efficiency.
• Supports and promotes the Pafford EMS culture and serves as a steward of the company brand.
• Maintains strict adherence to hospital policies, procedures, and standards.
• Maintains strict compliance with all Pafford Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by state and federal programs.
• Performs other related duties or tasks as assigned.

Skills

Communication

Customer service

Decision making

Organizational skills

Teamwork

Problem solving

Confidentiality

Education

Registered Nurse or Paramedic licensure

Oklahoma licensure or reciprocity

3 years clinical experience

BLS certification

Tools

MS Office

Google Workspace

EMR systems

CAD/dispatch systems

Bed management platforms

Scheduling applications

Job description

Pafford Emergency Medical Services is hiring a Patient Logistics Coordinator in Oklahoma City to lead clinical and operational coordination for air and ground critical care transport in partnership with University Health. The role requires RN or Paramedic licensure and involves coordinating resources, documentation, and transfers to ensure safe, timely patient movement.

The coordinator will work with hospital teams, EMS dispatch, and transport crews, advocating for patients while maintaining