Operations Supervisor - OU Health Division

Pafford EMS; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Pafford EMS of Oklahoma is seeking an Operations Supervisor to oversee day-to-day operations for specialty transport services supporting OU Health, including air and critical care ground transport.

You will coordinate staffing, monitor readiness and ensure safety and regulatory compliance while working with Pafford and OU Health teams to maintain high-quality patient transport services.

Qualifications

• Progressive EMS, critical care transport or related operations experience with supervisory, coordination and decision-making skills.
• Current Oklahoma-authorized paramedic credential.
• Must possess and maintain CPR for Health Care Provider.
• Must possess ACLS.
• Must possess PALS.
• Valid Driver’s License and acceptable driving record.
• Proven track record of meeting or exceeding operational goals.
• Certification IC S 100, 200, 800; NIMS 700; IC S 300/400 preferred.
• Excellent verbal and written communication skills; ability to communicate with internal and external customers.
• Proficiency in MS Office (Word, Excel, Outlook); scheduling and CAD systems experience.
• Experience with Logis, Fleetio, NinthBrain Suites or similar applications.

Responsibilities

• Serves as assigned point of contact for specialty transport operational calls, including after-hours.
• Triages staffing shortages, transport disruptions, equipment concerns and crew needs.
• Coordinates staffing, shift coverage, callouts and schedule changes; no overtime/pay modifications beyond delegated limits.
• Monitors transport readiness and coordinates with OU Health and internal teams to maintain continuity of service.
• Provides supervision, coaching and performance feedback to assigned personnel; supports HR processes.
• Ensures compliance with company policies and regulatory requirements.
• Maintains confidentiality per HIPAA and company policy.
• Participates in recruitment, performance evaluations and disciplinary actions when authorized.

Skills

Supervisory experience

Coordination

Decision making under pressure

Communication

Team leadership

Education

Paramedic certification (Oklahoma)

CPR for Health Care Provider

ACLS

PALS

Valid Driver's License

IC S 100/200/800; ICS 300/400 preferred

Tools

Scheduling software

CAD system

Timekeeping systems

Logis

Fleetio

NinthBrain Suites

Job description

Job Title: Operations Supervisor

Work Location: Oklahoma City / Western Oklahoma – OU Health Specialty Transport Support.

Division/Department: OU Health Division – Air and Critical Care Ground Transport Support

Reports To: Director of Air and Ground Critical Care Transport

Provides day-to-day operational supervision and assigned after-hours support for Pafford EMS of Oklahoma specialty transport services supporting OU Health, including air and critical care ground operations as assigned. Coordinates staffing, transport readiness, operational issues, communication and partner support. Reports to the Director of Air and Ground Critical Care Transport and works with other Pafford operations leaders on shared resources and IFT interfaces.

Essential Duties and Responsibilities

• Serves as an assigned point of contact for specialty transport operational calls, including after-hours, nights, weekends and holidays under the approved on-call schedule.
• Triages staffing shortages, transport disruptions, equipment concerns, crew needs and other operational incidents; resolves matters within delegated authority and escalates clinical, safety, financial or personnel decisions as required.
• Coordinates assigned specialty transport staffing, shift coverage, callouts and schedule changes with Scheduling and the Director; does not independently authorize overtime or incentive pay beyond delegated limits.
• Monitors transport readiness and coordinates with Communications, clinical leadership, ground/IFT operations and OU Health contacts to maintain continuity of service.
• Provides direct supervision, coaching and performance feedback to specifically assigned specialty transport personnel; recommends disciplinary action and personnel changes through leadership and HR.
• Checks timesheets, pay codes, shift assignments and approved incentives for assigned personnel; reports discrepancies promptly to Scheduling, HR and Payroll.
• Maintains operational logs, handoff notes, incident documentation and timely escalation of safety events, service interruptions and partner concerns.
• Assists with fleet, equipment, supply, training and regulatory readiness for assigned specialty transport services; supports field response only when authorized and appropriately credentialed.
• Ensures compliance with Pafford policies, applicable clinical and operational standards, and federal and Oklahoma regulatory requirements.
• Coordinates incident reporting, operational fact-finding, employee injuries, vehicle collisions and unusual occurrences; immediately refers harassment, discrimination, retaliation, leave/accommodation, wage and other protected employee-relations concerns to Human Resources. Conducts employee-relations investigations only when authorized by HR.
• Participates in recruitment, selection, coaching, performance evaluations, corrective action and recommendations concerning employee status, subject to required Human Resources and leadership approvals.
• Ensures timely and accurate scheduling, timekeeping, overtime and incentive documentation for assigned personnel; coordinates pay-code and cost-center corrections with Scheduling, Human Resources and Payroll. Does not independently modify payroll policy.
• Oversees operational readiness, vehicle and equipment condition, supplies, training coordination and quality improvement for assigned services.
• Oversees security, documentation, accountability and reconciliation of controlled substances when applicable to assigned services, in accordance with company policy and applicable law.
• Maintains confidentiality of patient, employee, operational and business information in accordance with HIPAA, company policy and applicable law.
• Coordinates professionally with OU Health and other partners while remaining subject to Pafford EMS of Oklahoma management authority, policies, procedures and employment practices.
• Performs other related duties as assigned within the position’s scope and required credentials.

Education, Credentials, & Experience

• Progressive EMS, critical care transport or related operations experience with demonstrated supervisory, coordination and decision-making skills
• Current Oklahoma-authorized paramedic credential
• Must possess and maintain CPR for the Health Care Provider (AHA, ASHI, ECSI)
• Must possess and maintain Advanced Cardiac Life Support (ACLS)
• Must possess and maintain Pediatric Advanced Life Support (PALS)
• Valid Driver’s License and acceptable driving record.
• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
• Must possess and maintain certification for the following: IC S 100, 200, 800, NIMS 700; IC S 300 and 400 are preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Proficiency in scheduling, computer-aided dispatch (CAD), and timekeeping systems, with experience using operational software such as Logis, Fleetio, NinthBrain Suites, and related applications preferred.

Skills & Competencies

Demonstrated ability to lead and manage employees, address conflict, provide coaching and corrective action, communicate professionally with internal and external stakeholders, make sound decisions under pressure, and maintain confidentiality regarding employee, patient, and business information.

Physical Requirements

Regular computer, telephone and field-site work; sitting, standing, walking, travel and occasional bending or lifting as actually required by assigned duties. Any essential patient-care, emergency vehicle operation or lifting functions must be confirmed by leadership and documented before posting. Pafford will consider reasonable accommodations consistent with applicable law.

Schedule

Full-time position, primarily Monday through Friday with assigned on-call and after-hours responsibilities, including nights, weekends, holidays and emergencies. The reporting director will establish a sustainable on-call rotation, response expectations, backup coverage and escalation procedures. Salary and overtime eligibility are subject to a separate FLSA duties-and-salary review.

Authority and Coordination

This position is employed by Pafford EMS of Oklahoma. OU Health partnership coordination does not alter Pafford reporting relationships or confer independent authority to change pay practices, employment status, clinical protocols or company policy. HR and leadership approvals apply to personnel actions.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.