Operations Manager – Western Oklahoma / IFT

Pafford Medical Services; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Pafford Medical Services in Oklahoma seeks an Operations Manager – Western Oklahoma / IFT to lead ground operations and interfacility transport. You will supervise EMS teams, manage schedules, and ensure regulatory compliance.

The role requires a current Oklahoma paramedic credential, CPR/ACLS/PALS, strong leadership, and proficiency with CAD, Logis and payroll. You’ll oversee staffing, performance evaluations and quality assurance for the Western Oklahoma operation.

Qualifications

• Management or healthcare degree with EMS/healthcare ops experience.
• Demonstrated supervisory and operational management ability.
• Current Oklahoma-paramedic credential and CPR/ACLS/PALS certifications.
• Valid driver’s license and clean driving record.
• Proficiency with scheduling, CAD, and payroll/documentation systems.
• Experience with Logis, Fleetio, NinthBrain Suites or similar software.

Responsibilities

• Directs day-to-day ground and designated IFT operations and staffing.
• Supervises personnel, conducts performance evaluations and coaching.
• Coordinates service requests and ensures timely payroll documentation.
• Manages fleet readiness, facilities, training and quality assurance.
• Ensures compliance with policies and regulatory requirements.
• Escalates incidents and collaborates with OU Health and partners.

Skills

Supervisory leadership

EMS operations

CPR/ACLS/PALS

Scheduling software

Communication skills

Regulatory compliance

HR basics

Education

Management or healthcare degree

Current Oklahoma paramedic credential

CPR/AHA/ASHI certification

Tools

Logis

Fleetio

NinthBrain Suites

Microsoft Office (Word, Excel, Outlook)

Job description

Job Openings >> Operations Manager – Western Oklahoma / IFT

Operations Manager – Western Oklahoma / IFT

Summary

Title: Operations Manager – Western Oklahoma / IFT ID: 2666 Pafford EMS: Central Oklahoma Division/Department: Operations State: Oklahoma

Description

Job Title: Operations Manager – Western Oklahoma / IFT

Work Location: Western Oklahoma

Division/Department: Operations Division – Ground and Interfacility Transport

Reports To: Oklahoma Director of Operations

Manages assigned Pafford EMS ground operations in Western Oklahoma, including designated interfacility transport (IFT) services. Accountable for personnel management, staffing, operational readiness, compliance, quality assurance and resources within the assigned ground/IFT operation. Coordinates with the OU Health specialty transport program without assuming authority over personnel assigned to that program unless specifically delegated.

Essential Duties And Responsibilities

• Directs day-to-day ground and designated IFT operations, including deployment, service coverage, crew assignments, callouts, shift changes and approved leave.
• Supervises assigned ground/IFT personnel and subordinate supervisors; establishes priorities, delegates work, coaches staff and conducts performance evaluations.
• Coordinates IFT service requests, staffing and vehicle availability with Communications and specialty transport leadership; promptly escalates service disruptions and cross-division issues.
• Prepares and reviews assigned schedules and timesheets, verifies hours worked and authorized overtime, and ensures timely submission of personnel and payroll documentation.
• Manages assigned fleet readiness, facility condition, logistics, supplies, training and operational quality assurance.
• Serves as the designated operational escalation contact for assigned ground/IFT operations, including after-hours incidents according to the approved coverage schedule.
• Provides on-scene operational or clinical support only when needed, properly credentialed and authorized.
• Ensures compliance with Pafford policies, applicable clinical and operational standard, and federal and Oklahoma regulatory requirements.
• Coordinates incident reporting, operational fact-finding, employee injuries, vehicle collisions and unusual occurrences; immediately refers harassment, discrimination, retaliation, leave/accommodation, wage and other protected employee-relations concerns to Human Resources. Conducts employee-relations investigations only when authorized by HR.
• Participates in recruitment, selection, coaching, performance evaluations, corrective action and recommendations concerning employee status, subject to required Human Resources and leadership approvals.
• Ensures timely and accurate scheduling, timekeeping, overtime and incentive documentation for assigned personnel; coordinates pay-code and cost-center corrections with Scheduling, Human Resources and Payroll. Does not independently modify payroll policy.
• Oversees operational readiness, vehicle and equipment condition, supplies, training coordination and quality improvement for assigned services.
• Oversees security, documentation, accountability and reconciliation of controlled substances when applicable to assigned services, in accordance with company policy and applicable law.
• Maintains confidentiality of patient, employee, operational and business information in accordance with HIPAA, company policy and applicable law.
• Coordinates professionally with OU Health and other partners while remaining subject to Pafford EMS of Oklahoma management authority, policies, procedures and employment practices.
• Performs other related duties as assigned within the position’s scope and required credentials.

Education, Credentials, & Experience

• Management or healthcare-related degree and progressive EMS/healthcare operational experience, or equivalent combination of education and experience
• Demonstrated supervisory and operational management ability
• Current Oklahoma-authorized paramedic credential
• Must possess and maintain CPR for the Health Care Provider (AHA, ASHI, ECSI)
• Must possess and maintain Advanced Cardiac Life Support (ACLS)
• Must possess and maintain Pediatric Advanced Life Support (PALS)
• Valid Driver’s License and acceptable driving record.
• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
• Must possess and maintain certification for the following: IC 100, 200, 800, NIMS 700; IC 300 and 400 are preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Proficiency in scheduling, computer-aided dispatch (CAD), and timekeeping systems, with experience using operational software such as Logis, Fleetio, NinthBrain Suites, and related applications preferred.

Skills & Competencies

Demonstrated leadership, conflict resolution, sound judgment under pressure, professional communication, confidentiality, documentation, computer proficiency and ability to collaborate across Pafford departments and external partners.

Physical Requirements

Regular computer, telephone and field-site work; sitting, standing, walking, travel and occasional bending or lifting as actually required by assigned duties. Any essential patient-care, emergency vehicle operation or lifting functions must be confirmed by leadership and documented before posting. Pafford will consider reasonable accommodations consistent with applicable law.

Schedule

Full-time management position, ordinarily scheduled during business hours with flexibility for nights, weekends, holidays, emergency response and assigned on-call coverage as operationally necessary. Specific on-call rotation and availability expectations are established by leadership.

Authority and Coordination

This position is employed by Pafford EMS of Oklahoma. OU Health partnership coordination does not alter Pafford reporting relationships or confer independent authority to change pay practices, employment status, clinical protocols or company policy. HR and leadership approvals apply to personnel actions.

NOTE:

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.