Operations Manager - OKC

Pafford EMS; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Pafford Medical Services is seeking an Operations Manager to lead the Oklahoma City region. You will oversee day-to-day operations, staffing, regulatory compliance, and quality assurance while maintaining a mission-ready fleet and services.

The role requires strong leadership, clinical and operational expertise, and the ability to collaborate with governmental and healthcare partners to ensure top-tier EMS delivery.

Qualifications

• Masters degree in management or healthcare field.
• Bachelor's with 5 years of progressive healthcare or emergency services experience.
• Paramedic licensure and CPR certification.
• ACLS/PALS certifications preferred.

Responsibilities

• Oversee daily operations of the Oklahoma City region.
• Coordinate emergency medical service delivery and staffing.
• Manage budgets, staffing, and regulatory compliance.
• Lead quality assurance, safety, and field operations supervision.

Skills

Strategic leadership

Operations management

Regulatory compliance

Staff scheduling

Education

Master's degree in management or healthcare

Bachelor's degree with 5 years experience in healthcare or emergency services

Tools

MS Office

Logis

Fleetio

ePro Scheduler

Job description

Job Title: Operations Manager

Work Location: Oklahoma City Region

Division/Department: Operations

The Operations Manager is responsible for the overall management and day-to-day operation of Pafford Medical Services in the Oklahoma City Region, including personnel management, staffing, operational readiness, clinical and regulatory compliance, quality assurance, partner relations, and resource management. The position exercises independent judgment and discretion in directing operations and managing assigned personnel. The Operations Manager may provide clinical or operational field support as necessary; however, the position's primary responsibility is management of the assigned operation.

Essential Duties and Responsibilities

• Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Medical Services in assigned region.
• Coordinates the delivery of exceptional emergency medical service treatment and care.
• Reports to the Core Group on matters of operations, business development, governmental affairs.
• Maintains direct oversight and responsibility for the operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.
• Directly manages schedule II and IV medications, ensures accountability, and performs medication reconciliation.
• Performs periodic operational and clinical audits as necessary.
• Performs personnel functions and acts as hiring manager for designated region.
• Ensures the maintenance and cleanliness of all facilities, vehicles and equipment.
• Prepares and submits various reports as required by local, state and federal government, oversees filing and maintenance of reports, records and other documents as necessary.
• Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to enhance and maintain knowledge of trends and developments within the industry.
• Oversees, guides, and mentors field operations supervisors and staff in the performance of their duties.
• Supports and promotes Pafford Medical Services’ culture throughout operation.
• Recommends budgetary needs for the operation and provides justification for the budgetary spending.
• Acts as front-line point of contact during public relations events.
• Acts as Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies).
• Stays active and engaged in local emergency management planning committees and regional emergency management agencies.
• Develops and maintains positive relationships with key stakeholders (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.).
• Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.
• Administers disciplinary action as need in compliance with defined policies, procedures, and directives.
• Maintains strict compliance with all Pafford’s Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.
• May perform related duties or task as assigned.

Education and/or Work Experience Requirements

• Masters Degree from an accredited institution of higher learning in management or healthcare related field, or Bachelors Degree and five (5) years of progressive work experience in healthcare or emergency services, or Associates Degree with seven (7) years of work experience in healthcare or emergency services, or ten (10) years of progressive work experience in healthcare or emergency services.
• Must possess and maintain unrestricted Paramedic Licensure / Certification
• Must possess and maintain CPR for the Health Care Provider (AHA, ASHI, ECSI)
• Must possess and maintain Advanced Cardiac Life Support (ACLS)
• Must possess and maintain Pediatric Advanced Life Support (PALS)
• Must possess and maintain unrestricted state driver’s license.
• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
• Must possess and maintain certification for the following: IC S 100, 200, 800, NIMS 700; IC S 300 and 400 preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Proficiency with Logis, Fleetio, ePro Scheduler PLUS, and related programs and applications preferred.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs.
• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
• Must be able to talk, listen and speak clearly on telephone.

Schedule

This is a full-time salaried exempt management position. The position requires flexibility in scheduling and availability outside normal business hours as operational needs require, including nights, weekends, holidays, emergency situations, and on-call responsibilities

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.