Surgical Scheduler

Prism Vision Group; Maple Shade Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Prism Vision Group in Moorestown, NJ is seeking a Surgical Scheduler to coordinate and schedule ophthalmic procedures. This onsite role acts as the liaison between patients, surgeons, facilities, and clinical staff to ensure smooth scheduling operations.

The successful candidate will have 4+ years in a healthcare setting, strong English communication, and familiarity with insurance verifications and preauthorization processes. Travel to other locations may be required.

Qualifications

• High school diploma or GED; bachelor's degree preferred.
• 4+ years of experience in a healthcare setting.
• Strong English communication; bilingual a plus.
• Knowledge of medical terminology preferred.
• Ability to work in a fast-paced, sometimes stressful environment.

Responsibilities

• Schedule and complete full scheduling and registration of patients for surgery and in-office procedures.
• Directly responsible for meeting office surgical volume metrics and goals.
• Obtain preauthorization of surgical procedures as required by insurance companies.
• Coordinate paperwork and electronic records, including maintaining patient charts.
• Verify insurance information, benefits, and referral details.
• Verify private patient insurance information for same-day appointments or by request.
• Organize patient charts and collect all pertinent information for upcoming surgery.
• Schedule pre-op visits with PCPs, labs, etc., and document in electronic records.

Skills

Verbal and written communication

Customer service

Critical thinking

Problem resolution

Attention to detail

Interpersonal skills

MS Office

Electronic systems

Education

GED

Bachelor's degree in relevant discipline

Tools

MS Office

Electronic records systems

Job description

Overview

This onsite role is located at South Jersey Eye Physicians, Moorestown Twp, NJ location, which is part of Prism Vision Group. There will be occasional travel to other locations based upon business needs.

Compensation Range: $18.00-$29.76/hr (Dependent on Experience)

The Surgical Scheduler assists with the coordination and scheduling of surgical procedures and serves as liaison between physicians, clinical staff, surgical facility, and other departments to ensure smooth scheduling operations. As the primary liaison between the patient, surgeon and facility, the scheduler must have a good understanding and detailed knowledge of facility and procedure pre-op testing requirements, ophthalmic practice and insurance coverages and reliably handle all associated details relating to surgery patients.

Responsibilities

KEY RESPONSIBILITIES

• Schedule and accurately complete full scheduling and registration of patients for surgery and in office procedures.
• Directly responsible for meeting office surgical volume metrics and goals.
• Obtains preauthorization of surgical procedures as required by insurance companies and payers.
• Coordinates paperwork and electronic records, including maintaining patient charts.
• Verification of insurance information, verification of benefits and insurance referral information.
• Verification of private patient insurance information for same day appointments or by request.
• Organizes patient chart and collects all pertinent information for upcoming surgery.
• Schedules pre-op visits as needed with PCP, labs etc. and notes in electronic records and scheduling systems.
• Understands, communicates, and counsels patients regarding cataract surgery, lens implants, YAG lasers, corneal procedures and facial and eyelid surgery and procedures.
• Orders products needed for surgery after surgeon has identified the patient plan of care.
• Maintains patient confidentiality.
• Consistently schedules surgery days to the mutual satisfaction of the patient, the surgeon and the facility staff.
• Conducts professional communication and thorough follow-up to the patients to ensure they have a best-in-class experience.
• Handles all telephone communications with patient, patient's family or primary physician regarding surgery and pre-op visits.
• Reports any problems or unusual circumstances to the clinical manager or doctor.
• Performs IOL calculations and orders appropriate lenses at direction of physician for surgery where applicable.
• Understands and follows procedures for surgical and procedural consents.
• Comply with company compliance policies and standards.

Qualifications

QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED). Bachelor's degree in relevant discipline highly preferred.

Experience: 4+ years of experience in a healthcare setting required.

Knowledge/Experience/Essential Skills:

• Preferred knowledge of specialty healthcare testing and services, including but not limited to biometry, EKG's, OCTs, photos and visual field testing.
• Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Polish, English/French, English/Arabic) a plus.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Demonstrated accuracy, thoroughness and detail orientation.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision in a fast-paced, complex and highly stressful environment.
• Computer literate in MS Office, and the ability to use and acquire proficiency in multiple electronic systems.

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.