Specialty Representative, Psychiatry

Jobtailor; Arizona; Hybrid; USD 55,000 - 90,000; Full time

Job summary

AbbVie seeks a field sales support professional to provide in-person and virtual coverage for healthcare vacancies and related needs. You will plan and execute calls with healthcare professionals, ensuring data accuracy and adherence to policies.

The role requires product knowledge, HIPAA compliance, and strong communication in a fast-paced team setting. The ideal candidate has a Bachelor’s degree or equivalent, 0–2 years of sales experience, and proficient Microsoft Office skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• Sales experience preferred / 0-2 years of relevant sales experience is required.
• The ability to work independently, highly organized and superior communication skills.
• Experience in the healthcare industry involving interaction with physicians and office staff preferred.
• Skills demonstrating professional phone etiquette.
• Ability to use Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• In-person as well as virtual coverage for field sales vacancies and potentially other business needed support.
• Use sales techniques to ensure positive results to assigned list of healthcare professionals.
• Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity.
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives.
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a 'call plan' objective.
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within compliance guidelines.
• Successfully complete all product and compliance training and meet training expectations to service customers within the parameters of the program.
• Demonstrate effectiveness working independently and in a team environment.
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner.
• Project a professional company image through all personal and phone interactions with customers and internal partners.
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions.
• Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations.
• Effective and timely communication with Manager.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in HIPAA.

Skills

Sales Techniques

Data Entry

Product Knowledge

Medical Terminology

Compliance Training

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

• In-person as well as virtual coverage for field sales vacancies and potentially other business needed support
• Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within compliance guidelines
• Successfully complete all product and compliance training and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
• Effective and timely communication with Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Requirements

• Bachelor’s degree or equivalent experience
• Sales experience preferred / 0-2 years of relevant sales experience is required
• The ability to work independently, highly organized and superior communication skills
• Experience in the healthcare industry involving interaction with physicians and office staff preferred
• Skills demonstrating professional phone etiquette
• Ability to use Microsoft Office (Outlook, MS Word, Excel, PowerPoint)

Core Competencies

Demonstrates strong sales techniques and effective communication skills to engage healthcare professionals while ensuring compliance with industry regulations. Proficient in managing sales activities and maintaining data integrity to achieve sales objectives.

Highest-signal resume keywords

• Sales Experience
• Healthcare Industry Knowledge
• Microsoft Office Proficiency
• Data Entry Accuracy
• Customer Relationship Management

ATS Optimization Keywords

Hard Skills

• Sales Techniques
• Data Entry
• Product Knowledge
• Medical Terminology
• Compliance Training

Soft Skills

• Superior Communication Skills
• Organizational Skills
• Professional Phone Etiquette
• Customer Focus
• Team Collaboration

Industry Keywords

• Healthcare Professionals
• HIPAA Compliance
• Patient Privacy
• Sales Objectives
• Call Plan

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint