Specialty Representative, Psychiatry

Jobtailor; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

AbbVie in Chicago seeks a field sales professional to cover in-person and virtual engagements with healthcare professionals. You will apply sales techniques to achieve targets while ensuring data integrity and HIPAA compliance, documenting interactions, and following through on assigned actions.

Requires a BA/BS or equivalent, 0–2 years of sales experience preferred, and strong communication skills. Travel up to 50–70% for field coverage, conferences, and training; ability to work both

Qualifications

• Bachelor’s degree or equivalent experience.
• 0–2 years of relevant sales experience required.
• Strong communication and organizational skills.
• Able to learn and follow compliant sales practices including HIPAA.

Responsibilities

• In-person and virtual coverage for field sales efforts.
• Use sales techniques to achieve results with healthcare professionals.
• Accurately document interactions and follow-up actions per policy.
• Manage daily call activity to meet sales objectives.
• Communicate product information clearly using medical terminology within compliance.

Skills

Sales experience

Communication

Phone etiquette

Microsoft Office

Education

Bachelor's degree

Tools

CRM/CRM databases

Job description

• In-person as well as virtual coverage for field sales vacancies and potentially other business needed support
• Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
• Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
• Effective and timely communication with Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Requirements

• Up to 50-70% travel for in field coverage, national conferences, and training
• Requires flexibility to adapt to occasional changes in geographies, travel plans and schedules
• Bachelor’s degree or equivalent experience
• Sales experience preferred / 0-2 years of relevant sales experience is required
• The ability to work independently, highly organized and superior communication skills
• Experience in the healthcare industry involving interaction with physicians and office staff preferred
• Skills demonstrating professional phone etiquette
• Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
• Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to o Daily activity, goals, metrics o Expedient, usage of database and other core tools o Maintaining strict quality control standards and performance monitoring o Partner with field sales, operations, and marketing to further identify methods to improve effectiveness

Core Competencies

Demonstrates strong sales techniques and effective communication skills to engage healthcare professionals while adhering to compliance guidelines. Proficient in managing sales activities and maintaining data integrity to achieve sales objectives.