Healthcare Inquiry Resolution Specialist – Impact & Support

Free Market Health; Pittsburgh (Allegheny County); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Generous PTO

Employer-paid premiums

HSA contributions

Parental leave

401(k) match

Transportation/parking benefits

Flexible work environment

Job summary

Free Market Health in Pittsburgh, PA is seeking an Inquiry Resolution Specialist to investigate inquiries, coordinate solutions across teams, and provide updates to clients, members, pharmacies, and partners. You will gather information, research root causes, and document actions in systems with a focus on timely service and accuracy.

This highly collaborative role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in customer service, healthcare operations, client support, referral operations, claims operations, or issue resolution.
• Strong critical-thinking, problem-solving, and analytical skills.
• Clear, professional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organization, accuracy, and attention to detail.
• Proficiency with Microsoft Office and the ability to learn operational support systems.

Responsibilities

• Receive, investigate, and resolve inquiries from clients, members, pharmacies, and partners across multiple communication channels.
• Assess issues based on urgency, complexity, and business impact; gather relevant information and research root causes.
• Coordinate with Operations, Clinical, Product, Technology, and Client Services teams to move complex or escalated issues toward resolution.
• Provide timely, accurate, and professional updates to stakeholders while managing expectations throughout the resolution process.
• Document inquiries, actions, decisions, and outcomes accurately in designated systems.
• Monitor open items, meet established service and documentation standards, and escalate high risk or time-sensitive concerns appropriately.
• Identify recurring issues, process gaps, and workflow inefficiencies, and recommend practical improvements.
• Support operational enhancements through testing, training, and maintenance of knowledge articles, standard operating procedures, and team resources.

Skills

Critical thinking

Problem solving

Communication

Multitasking

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Free Market Health in Pittsburgh, PA is seeking an Inquiry Resolution Specialist to investigate inquiries, coordinate solutions across teams, and provide updates to clients, members, pharmacies, and partners. You will gather information, research root causes, and document actions in systems with a focus on timely service and accuracy.

This highly collaborative role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.