Referral Support Specialist

Free Market Health; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

100% employer-paid individual medical,

vision premiums

Employer HSA contribution

Paid parental leave

401(k) match

Transportation and parking benefits

Flexible, collaborative work culture

Job summary

Free Market Health in Pittsburgh is seeking a Referral Support Specialist to manage specialty medication referrals from routing through onboarding and resolution.

You will partner with internal teams and external providers to ensure timely onboarding and a seamless patient experience while maintaining accurate records and responding to issues promptly.

Qualifications

• High school diploma or equivalent.
• 2+ years in referral coordination, specialty pharmacy, healthcare operations, or related healthcare environment.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Excellent problem-solving and critical thinking.
• Strong verbal and written communication.
• Experience with Jira and referral management workflows.

Responsibilities

• Monitor and manage referrals throughout the lifecycle to support timely onboarding and continuity of care.
• Research and validate referral information, provider details, and pharmacy assignment requirements.
• Handle inbound and outbound communications with providers and other stakeholders.
• Investigate and resolve referral issues, exceptions, and escalations.
• Reassign referrals when needed and communicate changes to appropriate parties.
• Monitor issue tracking systems and ensure timely follow-up and resolution.
• Document findings, request additional information, and maintain accurate records.
• Identify opportunities to improve referral workflows, routing logic, and operational processes.
• Partner with cross-functional teams to support quality, efficiency, and service excellence.

Skills

Attention to detail

Multitasking

Problem-solving

Communication skills

Systems navigation

Education

High school diploma or equivalent

Tools

Jira

Job description

Referral Support Specialist

Free Market Health
Pittsburgh, Pennsylvania, United States

About this position

Why FMH
Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn’t.

Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most.

Free Market Health exists to make that process work better.

Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.

As a Referral Support Specialist, you'll play a critical role in managing specialty medication referrals from initial routing through onboarding and resolution. You'll serve as a trusted resource for internal teams and external partners while helping ensure a seamless patient experience.

What You'll Do

• Monitor and manage referrals throughout the lifecycle to support timely onboarding and continuity of care
• Research and validate referral information, provider details, and pharmacy assignment requirements
• Handle inbound and outbound communications with providers and other stakeholders
• Investigate and resolve referral issues, exceptions, and escalations
• Reassign referrals when needed and communicate changes to appropriate parties
• Monitor issue tracking systems and ensure timely follow-up and resolution
• Document findings, request additional information, and maintain accurate records
• Identify opportunities to improve referral workflows, routing logic, and operational processes
• Partner with cross-functional teams to support quality, efficiency, and service excellence

What We're Looking For

• High school diploma or equivalent
• 2+ years of experience in referral coordination, specialty pharmacy, healthcare operations, or a related healthcare environment
• Strong attention to detail and commitment to accuracy
• Ability to manage multiple priorities and deadlines simultaneously
• Excellent problem-solving and critical thinking skills
• Strong verbal and written communication skills
• Comfortable navigating multiple systems and applications in a fast-paced environment

Nice to Haves

• Experience working in specialty pharmacy, healthcare services, or pharmacy operations
• Experience with issue tracking platforms such as Jira
• Familiarity with referral management workflows and healthcare systems

Life at FMH

We’re building more than a company. We’re building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together.

Based in Pittsburgh’s Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn’t just a word on a wall. It’s a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge.

As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration , we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with.

Together, we’re building something special, and we’re just getting started.

• Generous PTO
• 100% employer-paid individual medical, dental, and vision premiums
• Employer HSA contribution
• Paid parental leave
• 401(k) match
• Transportation and parking benefits
• Flexible, collaborative work environment

Benefit eligibility is based on employment status.

Build What’s Next With Us

Healthcare is evolving - and so are we.

If you’re excited by meaningful challenges, collaborative teammates, and the opportunity to help build a growing healthcare technology company, we’d love to hear from you.

Equal Opportunity Employer

Free Market Health is proud to be an Equal Opportunity Employer.

We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit.

FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.