Behavioral Health / Medical Scheduler

SupportFinity™; Arizona; On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Paid leave after 30 days

Health benefits after 30 days

401K with local financial advisors

Job summary

SupportFinity™ in Arizona seeks a Behavioral Health / Medical Scheduler to manage inbound and outbound calls, ensuring efficient client engagement and insurance verification.

This full-time role requires strong organizational and customer service skills alongside experience in medical scheduling. Benefits include health insurance after 30 days, a 401K plan, and paid leave.

Qualifications

• 3-years of experience with Medical Scheduling highly preferred.
• Strong organizational, communication, and customer service skills.
• Knowledge of integrated healthcare delivery models is preferred.

Responsibilities

• Taking inbound and making outbound calls to potential clients.
• Maintaining confidentiality of records aligning with HIPAA requirements.
• Daily outbound calls to potential clients.

Skills

Organizational skills

Communication skills

Customer service skills

Bilingual

Education

High School Diploma

Current CPR / AED / First Aid

Tools

Microsoft 365

Electronic Health Records (EHR)

Job description

Role and Responsibilities

The Behavioral Health / Medical Scheduler is responsible for taking inbound calls and making outbound calls to potential clients placed on a Clinic’s worklist/waitlist to gather additional critical information and start the insurance verification process. They offer practical assistance to potential clients, such as providing additional information to them, gathering insurance information and verifying insurance with various health plans. They must be able to work independently, but also function as a team member, providing high quality services to our clients. Employees of Entune Behavioral Health must value close collaboration with internal staff, clients, payors, and other stakeholders.

Work Schedule: Monday - Friday, Dayshift (8am - 5pm)

On Site Full time

Scheduler Responsibilities

• Maintaining confidentiality of records aligning with HIPAA requirements
• Assess for high risk/high acuity needs and collaborate a warm hand-off to a Behavioral Health Professional
• Maintain client-related paperwork (billing, BH screeners, progress notes, contact notes, and other required forms)
• Exceptional Customer service
• Answering and routing calls as appropriate
• Daily outbound calls to potential clients
• Engage with multiple payors and their interfaces
• Attend inter-disciplinary meetings with various departments of Sunbelt Healthcare
• Additional responsibilities as appropriate.

Qualifications and Education Requirements

• High School Diploma (required)
• Current CPR / AED / First Aid
• 3-years of experience with Medical Scheduling highly preferred
• Bilingual (preferred)
• Knowledge of Microsoft 365 and applications
• Experience with electronic health records (EHR)
• Strong organizational, communication, and customer service skills
• Knowledge of integrated healthcare delivery models (preferred)

Full Time Benefits

• Paid Leave after 30-days (PTO, Sick)
• Paid Holidays
• Health Benefits after 30-days (Medical, dental, vision, life & AD|D, STD/LTD, CI, HI, ACC)
• Employee Assistance Program (EAP)
• 401K + Local Financial Advisors

Salary Description

$17.50

The company is an equal opportunity employer. All offers are at-will employment and job descriptions are not intended to form contractual relationships between the employee and the agency.