Medical Office Scheduler I

The CORE Institute; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

HSA with qualifying HDHP plans with company match

401k plan after 6 months of service with company match

Employee Assistance Program

Employee Appreciation Days

Employee Wellness Events

Job summary

A leading healthcare provider in Phoenix, Arizona is seeking a skilled individual to manage patient appointments and handle incoming calls. The ideal candidate will have at least one year of experience in the healthcare field and excellent organizational skills. Responsibilities include scheduling clinic appointments, gathering patient information, and ensuring compliance with HIPAA regulations. This position offers a supportive work environment, with various employee benefits including a 401k match and wellness events.

Qualifications

• Minimum 1 year of experience in the healthcare field.
• Previous call center experience preferred.
• Strong background in computers.

Responsibilities

• Schedule clinic appointments using the EMR and scheduling tool.
• Collect and record insurance and medical information.
• Confirm patient eligibility with insurance when scheduling.

Skills

Excellent organizational skills

Strong customer service orientation

Familiarity with medical terminology

Data entry skills

Job description

Benefits

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines

Licenses & Certifications

Equal Opportunity Employer
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