Impactful Transportation Exceptions Specialist I

ModivCare Solutions, LLC; Town of Dover (NY); On-site; USD 20,000 - 26,000; Full time

Job summary

ModivCare Solutions, LLC is hiring an Exception Specialist I to ensure accurate fulfillment and approval of transportation service requests and reservations, before or after transport. You will work with internal and external resources, and contact members, facilities, and clients as needed.

The role requires excellent customer service, quick learning of new systems, and the ability to follow complex instructions. A High School Diploma is required, with salary in a defined range.

Qualifications

• Excellent customer service and people skills.
• Ability to work independently or with a team.
• Ability to quickly learn new technology and processes.
• Ability to understand and follow complex instructions.
• Ability to read, write, and understand English fluently.

Responsibilities

• Process transportation service requests/reservations accurately.
• Assist in standing orders, hospital discharge trips, and cost-saving data.
• Support provider billing and utilization reviews under supervision.
• Participate in denial/appeal process and audits as assigned.
• Coordinate with facilities, members, and clients to resolve issues.

Skills

Customer service

Independent work

Tech literacy

Follow instructions

English proficiency

Education

High School Diploma

Job description

ModivCare Solutions, LLC is hiring an Exception Specialist I to ensure accurate fulfillment and approval of transportation service requests and reservations, before or after transport. You will work with internal and external resources, and contact members, facilities, and clients as needed.

The role requires excellent customer service, quick learning of new systems, and the ability to follow complex instructions. A High School Diploma is required, with salary in a defined range.