Specialized Transport Dispatcher

Guardian Fleet Services; West Palm Beach (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Holidays

Two medical plans

401(k) Plan

Employee Assistance Program

Job summary

A leading transportation company in West Palm Beach is seeking a Specialized Transport Dispatcher to manage call logs, monitor routes, and direct tow truck drivers. The ideal candidate should possess strong communication and multitasking skills, and have a high school diploma. Responsibilities include providing customer service, managing phone systems, and ensuring timely driver direction. Competitive benefits are offered including medical plans, paid holidays, and a 401(k) plan.

Qualifications

• Must have excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Must be able to read and write in English.

Responsibilities

• Provide customer service excellence with each call.
• Direct drivers to appropriate locations according to predetermined schedules.
• Operate and manage a multi-line telephone console system.

Skills

Excellent communication skills

Interpersonal skills

Ability to multi-task

Knowledge of Tow book software

Education

High school diploma or equivalent

Job description

Position:Specialized Transport Dispatcher

Location: Kauffs Transport System

West Palm Beach, FL

Job Id:215

# of Openings:1

Specialized Transport Dispatcher

We are looking to add a Dispatcher for our Transportation department, The Dispatcher you will oversee maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers. Ability to multi-task in stressful conditions with little supervision. Have excellent communications, organizational and interpersonal skills.

Responsibilities

Provide customer service excellence with each call.

• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field Manager.
• Operate and manage a multi-line telephone console system.
• Direct drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs and supervise the routes when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Process customer payments
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for manager.
• Perform any other duties as assigned.

Qualifications

• High school diploma or equivalent qualification is required.
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting
• Ability to read and write in English
• Knowledge or Tow book software
• Ability to pass background and drug screening.

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered:

• Paid Holidays
• Two medical plans
• Vision
• $15K Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Hospital Indemnity
• Cancer plan
• PTO
• Employee Assistance Program
• Employee Referral Bonus

EEOC Policy Statement- Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.