Specialist, Student Accounting

EKU Careers; Richmond (KY); On-site; USD 38,000 - 46,000; Full time

Job summary

Eastern Kentucky University seeks a Student Accounting Services Specialist to provide cross-functional support across student accounts, refunds, collections, and 1098-T reporting while ensuring compliance with applicable regulations.

The Specialist serves as a primary resource for students, parents, and campus stakeholders by delivering exceptional customer service via phone, email, and online chat, guiding on institutional policies and procedures and supporting operations across the office.

Qualifications

• Bachelor's degree required; degree in Accounting, Finance, or related field preferred.
• Two years of experience required; experience with student financial services, internal or external collections, and accounting/finance preferred.

Responsibilities

• Processes student refunds and assists with pre-collect and collection activities.
• Responds to incoming phone calls, chats and emails regarding general office and student account inquiries while providing excellent customer service.
• Manages multiple tasks involving 1098T processing, account reconciliations, invoices, data audits, former student payment plans, and bankruptcy notifications.
• Supports office functions by completing all other duties and special projects as assigned.

Skills

Customer service

Communication

Education

Bachelor's degree

Accounting/Finance degree preferred

Job description

Title: Specialist, Student Accounting

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 68R000 - University Business Services

Division: 4R0000 - Financial Affairs

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Non-Exempt

Schedule Type:Full Time (37.5 hrs per week or more)

Additional Schedule Details: This is an on-campus position. Normal office hours are Monday - Friday, 8:00am - 4:30pm with the exception of some weeks during summer and winter which are Monday-Thursday, 7:30am - 5:00pm.

Posted Salary Grade: Non-Exempt - G20

Retirement: KTRS

Contact Person: Ursula Felicicchia Cox

Job Summary/Basic Functions

The Student Accounting Services Specialist is responsible for providing comprehensive support across multiple functional areas within the office and serving as a cross-trained resource to assist staff as needed. The position requires in-depth knowledge of current and former student accounts, collection accounts, student refunds, and 1098-T tax reporting processes. The incumbent must maintain a working knowledge of all applicable federal, state, and institutional regulations governing these areas and ensure compliance in the administration of related duties.

The Specialist serves as a primary resource for students, parents, and campus stakeholders by delivering exceptional customer service and responding to inquiries through phone, email, and online chat interactions. This role provides accurate guidance, resolves account-related questions, and assists individuals in understanding institutional policies and procedures. The position also supports operational continuity within the Student Accounting Services team by providing service coverage across multiple functions while fostering a positive, professional, and customer-focused experience.

Minimum Qualifications

Education: Bachelor's degree required. Degree in Accounting, Finance, or a related field is preferred.

Experience: Two years of experience is required. Experience with student financial services, internal or external collections, and accounting or finance is preferred.

Job Duties

• 50% - Processes student refunds and assists with pre-collect and collection activities. - (Essential)
• 35% - Responds to incoming phone calls, chats and emails regarding general office and student account inquiries while providing excellent customer service. - (Essential)
• 10% - Manages multiple tasks involving 1098T processing, account reconciliations, invoices, data audits, former student payment plans, and bankruptcy notifications.
• 5% - Supports the office functions by completing all other duties and special projects as assigned.

Sponsorship

This position is not eligible for visa sponsorship.

Funding Source

Institutional

Open Until Filled

Yes

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.