Specialist, Scheduling and Cell Logistics- Pharma (Hybrid- Madison, NJ)

Stage 4 Solutions, Inc.; Madison (NJ); Hybrid; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K

Job summary

Stage 4 Solutions, Inc. in Madison, NJ is seeking a Specialist, Scheduling and Cell Logistics to manage patient treatment schedules for autologous cellular therapies. The role ensures smooth coordination across transportation, manufacturing, and distribution for clinical and commercial products.

This 40-hour/week contract is 60% onsite in Madison, with on-site requirements Tue–Thu at Giralda Farms. Flexible 9am–6pm hours apply to business needs.

Qualifications

• 4+ years in customer service, call center operations, account management, project management, supply chain, operations, and/or logistics.
• Baseline understanding of a cloud-based CRM platform.
• Experience with Salesforce, ServiceNow, or similar CRM/case management tools.
• Biopharma experience is a plus.
• Bachelor’s degree or comparable work experience.

Responsibilities

• Serve as point of contact for apheresis centers, treatment sites, and couriers.
• Maintain business continuity between internal and external partners.
• Monitor patient treatment journey from collection to infusion, troubleshoot issues.
• Monitor and triage requests in the case management system.
• Ensure training and good documentation practices.

Skills

Customer service

Account management

Project management

Supply chain

Logistics

Education

Bachelor’s degree

Tools

Salesforce

ServiceNow

Job description

Specialist, Scheduling and Cell Logistics Pharma (Hybrid- Madison, NJ)

We are seeking a Specialist, Scheduling and Cell Logistics for a global pharmaceutical client. The Specialist, AMER Operations, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. The primary duty of the Specialist, AMER Operations, Scheduling & Cell Logistics is to maintain the day-to-day operations of patients treatment journey related to their materials, related to transportation, manufacturing, and distribution.

This is a 40-hour per-week, 12-month contract (extensions possible), 60% onsite role in Madison, NJ. Tuesday, Wednesday and Thursday onsite at Giralda Farms is required each week.

Schedule: 9am-6pm depending on business needs (Must be flexible)

This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.

Responsibilities

• Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
• Ensure business continuity between internal and external partners.
• Monitor the Patient s treatment journey from collection to infusion while potentially troubleshooting issues.
• Monitor and triage requests and issues within the case management system.
• Comply with and maintain training and good documentation practices.

Requirements

• 4+ years of work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.
• A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform.
• Salesforce, ServiceNow, or similar CRM/case management tools.
• Biopharma experience is a plus
• Bachelor s degree or comparable work experience.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $32/hr. - $34.69/hr.