Clinical Trial Specialist - Patient Scheduling and Cell Logistics

ECLARO; Seattle (WA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking a Specialist in Scheduling and Cell Logistics in Seattle, WA. This role involves managing patient schedules and acting as the primary contact for clinical trials, ensuring smooth operations in a dynamic environment.

The ideal candidate will have a Bachelor's degree and 4 years of experience in customer service or logistics, alongside strong English skills. Benefits include a 401k plan and eligibility for medical insurance.

Qualifications

• 4 years of work experience in relevant fields.
• Experience in customer service or logistics preferred.

Responsibilities

• Schedule and monitor patient treatment schedules.
• Troubleshoot operational issues related to transportation and manufacturing.
• Create and maintain patient schedules with treatment sites.

Skills

Self-motivated

Customer service orientation

Ability to work independently

Fluency in English

Education

Bachelor's degree

Job description

JOB TITLE: Specialist, Scheduling and Cell Logistics

Location: Seattle, WA (50% onsite)

Duration: 12 months initial (potential extension/potential right to hire)

Work Schedule: Sunday-Thursday; 2PM-10:30 PM PST

The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client's clinical autologous cellular immunotherapy products. They will serve as Client cell therapy treatment center's main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.

Responsibilities:

• Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within Client's scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with clinical matrix teams as assigned
• Raise escalations and execute as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with clinical internal Client partners
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

Knowledge, Skills, and Abilities:

• Highly self‑motivated, self‑aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de‑escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability
• Fluent reading, speaking, and writing skills required in English

Education and Experience:

• Bachelor's degree and 4 years of work experience
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.