Specialist, Scheduling and Cell Logistics

ECLARO; Seattle (WA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Pretax Commuter Benefits

Medical/Dental/Vision Insurance access

Job summary

ECLARO is seeking a Specialist, Scheduling and Cell Logistics in Seattle, WA to coordinate patient treatment schedules for autologous cellular immunotherapy production. The role will ensure accurate scheduling data and serve as the main contact for treatment centers.

The successful candidate will manage day-to-day scheduling activities, collaborate with manufacturing and clinical partners, and participate in meetings to support continuous improvement.

Qualifications

• Bachelor's degree or 3 years of work experience.
• Experience in customer service, call center operations, patient services/navigator, account management, logistics or supply chain preferred.
• Strong customer service orientation and ability to handle tense situations.

Responsibilities

• Act as primary scheduling point of contact for assigned treatment sites.
• Create and maintain patient schedules with sites and manufacturing.
• Troubleshoot issues and develop action plans for patient journey.
• Interact with internal and external stakeholders by phone and email.
• Ensure a positive end-to-end customer experience.

Skills

Customer service

Communication

De-escalation

Team collaboration

Account management

Education

Bachelor's degree or 3 years experience

Tools

Scheduling software

Job description

Specialist, Scheduling and Cell Logistics

Seattle, WA.

Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a Specialist, Scheduling and Cell Logistics for our client in Seattle, WA. ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world.

Job Number: 26-01793

Position Overview

• The Americas Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client's commercial autologous cellular immunotherapy products.
• They will serve as Client cell therapy treatment center's main point of contact for patient scheduling.
• The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
• Position is office-based in Seattle, WA with in-office attendance requiring a minimum of 60% of the time.
• Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
• Holiday support is required as assigned.

Responsibilities

• Act as primary scheduling point of contact for assigned treatment sites
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within a scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with commercial matrix teams
• Raise escalations and execute as assigned
• Track assigned account health and provide insights into trends
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with Client commercial matrix team, clinical partners, and treatment sites as assigned
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

Required Qualifications

• Bachelor's degree or 3 years of work experience
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability

Pay Rate

$36.20-$38.40/Hour

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.