Specialist, AMER Operations, Scheduling & Cell Logistics

Spectraforce Technologies; Madison (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Spectraforce Technologies is seeking a Specialist, AMER Operations, Scheduling & Cell Logistics to manage patient treatment schedules for autologous cellular products. The role emphasizes coordinating materials, transport, manufacturing, and distribution to support the patient journey.

Responsibilities include serving as a liaison across centers and internal partners, ensuring continuity, and triaging issues in the case management system, with a focus on accuracy and timely communication.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.

Responsibilities

• Serve as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and internal partners.
• Ensure business continuity between internal and external partners.
• Monitor the Patient's treatment journey from collection to infusion and troubleshoot issues as needed.
• Monitor and triage requests and issues within the case management system.
• Comply with and maintain training and good documentation practices.

Skills

Communication

Self-motivation

Customer Service

Teamwork

Problem Solving

De-escalation

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Job Title: Specialist, AMER Operations, Scheduling & Cell Logistics

Location: Tuesday, Wednesday and Thursday onsite at Giralda Farms is required each week.

Schedule: 9am-6pm depending on business needs (Must be flexible)

Duration: 12 months

The Specialist, AMER Operations, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. The primary duty of the Specialist, AMER Operations, Scheduling & Cell Logistics is to maintain the day-to-day operations of patients' treatment journey related to their materials, related to transportation, manufacturing, and distribution.

Responsibilities:

• Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
• Ensure business continuity between internal and external partners.
• Monitor the Patient's treatment journey from collection to infusion while potentially troubleshooting issues.
• Monitor and triage requests and issues within the case management system.
• Comply with and maintain training and good documentation practices.

Education and Experience:

• Bachelor's degree or comparable work experience.
• Work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.

Knowledge, Skills, and Abilities:

• Excellent verbal and nonverbal communications.
• Ability to identify process improvements.
• Highly self-motivated, self-aware, courteous, and professional.
• Able to work independently and in groups.
• Adaptable to the ever-changing business needs.
• Exceptional customer service skills.
• Skilled at managing high stress situations and able to de-escalate.
• Strong sense of ownership and accountability.
• A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform.

Additional Job Requirements:

None