Specialist, Scheduling and Cell Logistics

Tech Providers,; Summit (NJ); On-site; USD 60,000 - 95,000; Full time

Job summary

A leading pharmaceutical company seeks a Specialist in Scheduling and Cell Logistics to oversee patient treatment schedules for autologous cellular immunotherapy products. The role requires excellent communication skills, problem-solving abilities, and the capacity to manage logistics within a fast-paced environment. Join a team focused on improving patient experiences and operational efficiency in the healthcare sector.

Qualifications

• Experience in customer service and logistics.
• Self-motivated and professional.
• Strong communication and organizational skills.

Responsibilities

• Act as primary scheduling contact for treatment sites.
• Create and manage patient schedules.
• Ensure positive customer experience.

Skills

Organization

Communication

Problem Solving

Education

Bachelor’s degree

3 years of work experience

Tools

Salesforce

CRM systems

Job description

CAREER SUMMARY

Experienced customer support professional with a strong background in logistics, delivery, and scheduling within the pharmaceutical industry. Proven expertise in managing supply chain operations, resolving real-time issues, and optimizing processes to ensure timely product distribution. Skilled in cross-functional collaboration, CRM systems, and maintaining regulatory compliance, with a focus on enhancing customer satisfaction and operational efficiency.

SKILLS

Languages: English – Spanish

Software: Microsoft Office Suite (Word, PowerPoint, Outlook), Microsoft Excel (Advanced functions, data analysis), Veeva Vault Quality Docs, Aseptic Processing, Pipetting and Micropipetting, SAP (Enterprise Resource Planning), Salesforce (CRM), SharePoint and Google Workspace (Collaboration and document management)

EDUCATION

Palm Beach Atlantic University Bachelor of Science in Psychology

PROFESSIONAL EXPERIENCE

CUSTOMER SUPPORT PROFESSIONAL (CONTRACTOR) November 2023 – Present

• Delivering exceptional customer service and support in managing logistics, delivery, and scheduling for pharmaceutical products, ensuring timely and accurate distribution across global markets.
• Handling customer inquiries related to product availability, order status, and delivery timelines, providing effective solutions to address logistical challenges.
• Collaborating with cross-functional teams, including supply chain, transportation, and third-party vendors, to streamline shipping processes and resolve real-time operational issues.
• Maintaining accurate records in CRM systems (Salesforce), ensuring seamless coordination of delivery schedules and proactive communication with customers about order updates.
• Ensuring compliance with industry regulations in the transportation and distribution of pharmaceutical products, maintaining strict quality and safety standards.
• Proactively identifying areas for process improvement, contributing to increased efficiency in logistics and customer service operations.
• Achieving high levels of customer satisfaction through responsive communication and effective problem resolution.

MANUFACTURING ASSOCIATE February 2022 – November 2023

• Performed manufacturing process for Cell & Gene Therapy products using aseptic techniques according to SOPs, MBRs, GDP, and GDP practices.
• Operated large-scale bioprocesses for culturing cells and purifying processes.
• Operated and maintained equipment: Clinimacs and Sepax.
• Provided knowledge on SOPs and assisted with troubleshooting equipment, while maintaining process integrity.
• Collaborated with cross-functional teams to resolve processing issues deviating from MBR.

OPERATIONS SUPERVISOR January 2021 – January 2022

• Managed operations and communications for 4+ cross-functional teams, ensuring KPIs were met with a satisfaction rate of over 98%.
• Directed communication and operations for 10+ physicians and clinical staff, improving stakeholder communication and patient care.
• Led efforts to streamline patient data gathering and reporting, resulting in a 3% increase in patient satisfaction and the development of junior staff.

CURRICULUM DEVELOPER July 2017 – January 2020

• Partnered with teachers to develop lesson plans for over 500 students across diverse subjects.
• Implemented engagement strategies to improve reading and learning, increasing class proficiency by 67%.
• Evaluated student performance and social development, increasing engagement and social behavior by 50% across classrooms.

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Job Title: Specialist, Scheduling and Cell Logistics

Location: SMW, NJ (Tues, Wed, Thu on-site)

Work Schedule: 40 hours a week

Purpose and Scope:

The Site Account Specialist will be responsible for scheduling and monitoring patient treatment schedules for manufacturing autologous cellular immunotherapy products. They will serve as the main point of contact for patient scheduling at the treatment center.

Responsibilities include:

• Act as the primary scheduling contact for treatment sites.
• Create and maintain patient schedules in coordination with treatment and manufacturing sites.
• Troubleshoot issues and develop plans for the patient journey.
• Interact with stakeholders via phone and email.
• Ensure a positive customer experience.
• Manage exception processes like product returns and replacements.
• Input and maintain data in scheduling systems.
• Train treatment sites on scheduling processes.
• Document feedback and create master data records.
• Participate in meetings and support daily operations.
• Lead meetings with commercial teams and escalate issues as needed.
• Track account health and provide insights.
• Follow SOPs and establish trusted relationships with teams and sites.
• Perform project and working group tasks.

Qualifications:

• Bachelor’s degree or 3 years of work experience.
• Experience in customer service, call centers, patient services, logistics, or supply chain preferred.
• Self-motivated, professional, and able to work independently or in teams.
• Excellent communication skills.
• Ability to follow SOPs and work in structured environments.
• Strong organizational and time management skills.
• Willingness to work 50% onsite at Summit West.

Additional notes: Candidate must attend the scheduled Spotlight Call on 6/26/25 at 10:00-10:30am EST. Must review attached resume. Cost estimate: $116,635.68.