Specialist, Scheduling and Cell Logistics

System One; Summit (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading biopharma company is seeking a Specialist in Scheduling and Cell Logistics to enhance its cellular immunotherapy operations. This role involves coordinating schedules, maintaining data management systems, and ensuring seamless communication between treatment centers and internal teams. Ideal candidates are detail-oriented, thrive in fast-paced environments, and possess strong customer service skills. Join an innovative team dedicated to transformative patient care.

Qualifications

• Bachelor’s Degree or 3+ years of relevant work experience.
• 1–3 years in customer service, call center, or logistics.
• Experience in SOP-driven environments.

Responsibilities

• Primary scheduling contact for treatment centers.
• Coordinate patient schedules for manufacturing.
• Communicate with stakeholders & troubleshoot issues.

Skills

Customer service

Logistics

Communication

Problem-solving

Education

Bachelor’s Degree

Job description

Job Title: Specialist, Scheduling and Cell Logistics
Location: Summit, NJ
Hours/Schedule: 40 hours/week
Compensation: $35-39/hour
Type: Contract

Overview

Joule has an opportunity with a leading Biopharma company is seeking a Specialist in Scheduling and Cell Logistics to support its cutting-edge cellular immunotherapy operations. If you're detail-oriented and thrive in a fast-paced, SOP-driven environment, this is an exciting opportunity to support patients through groundbreaking treatments.

Responsibilities

• Serve as the primary scheduling point of contact for assigned treatment centers

• Coordinate and manage patient schedules for cellular immunotherapy manufacturing

• Maintain master data in scheduling and account management systems

• Communicate with internal/external stakeholders via phone and email

• Troubleshoot scheduling or logistics issues and escalate as needed

• Support exception processes (returns, replacements, out-of-spec product)

• Lead or participate in daily meetings, shift turnovers, and cross-functional syncs

• Train treatment centers on scheduling processes

• Document customer feedback and track account health trends

Requirements

• Bachelor’s Degree or 3+ years of relevant work experience

• 1–3 years in customer service, call center, patient support, logistics, or account management

• Experience working in highly structured, SOP-driven environments

• Ability to de-escalate situations and maintain professionalism

• Biopharma and/or project management experience a plus

#LI-DW1
Ref: #568-Clinical