Specialist, Scheduling and Cell Logistics

ECLARO; Summit (NJ); On-site; USD 65,000 - 95,000; Full time

Job summary

ECLARO is seeking a Specialist, Scheduling and Cell Logistics to manage patient treatment schedules for a leader in the Biopharmaceutical Industry. This entry-level position offers a dynamic role with responsibilities ranging from scheduling to ensuring a positive customer experience, ideal for individuals passionate about improving patient care.

Benefits

401k Retirement Savings Plan administered by Merrill Lynch

Commuter Check Pretax Commuter Benefits

Eligibility to purchase Medical, Dental & Vision Insurance

Qualifications

• Bachelor's degree or 3 years of work experience required.
• Experience in customer service or logistics preferred.
• Strong organizational skills and capability to work independently.

Responsibilities

• Responsible for scheduling patient treatment schedules.
• Primary contact for patient scheduling with treatment centers.
• Develop plans of action for issues throughout the patient journey.

Skills

Customer service orientation

Problem-solving

Organizational skills

Accountability

Education

Bachelor's degree

3 years of relevant work experience

Job description

Specialist, Scheduling and Cell Logistics

Specialist, Scheduling and Cell Logistics

1 week ago Be among the first 25 applicants

Job Number: 24-03299

Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a

Summit, NJ.

ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Job Number: 24-03299

Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a Specialist, Scheduling and Cell Logistics for our client in Summit, NJ.

ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• Will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client's commercial autologous cellular immunotherapy products.
• Serve as Client cell therapy treatment center's main point of contact for patient scheduling.
• The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations
• Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
  
  

Responsibilities:

• Act as primary scheduling point of contact for assigned treatment sites
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within Client's scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with commercial matrix teams
• Raise escalations and execute as assigned
• Track assigned account health and provide insights into trends
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with Client commercial matrix team and treatment sites as assigned
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned
  
  

Required Qualifications:

• Bachelor's degree or 3 years of work experience
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability
• Proactive and results-oriented mindset.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Commitment to continuous improvement and professional development
  
  

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
  
  

If interested, you may contact:

Sofia Dela Torre

[e-mail]

[phone]

LinkedIn | Sofia Dela Torre

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management and Information Technology

• Industries

  Pharmaceutical Manufacturing

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