Specialist, Scheduling and Cell Logistics

System One; New Jersey; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading Biopharma company seeks a Specialist in Scheduling and Cell Logistics in Summit, NJ, to oversee patient scheduling for cellular immunotherapy. The role requires meticulousness and adaptability in a fast-paced, SOP-driven setting, focusing on excellent communication and coordination with treatment centers.

Qualifications

• Bachelor’s Degree or 3+ years of relevant work experience.
• 1–3 years in customer service, call center, patient support, logistics, or account management.
• Experience in highly structured, SOP-driven environments.

Responsibilities

• Coordinate and manage patient schedules for cellular immunotherapy manufacturing.
• Serve as the primary scheduling point of contact for assigned treatment centers.
• Troubleshoot scheduling or logistics issues and escalate as needed.

Skills

Attention to detail

Customer service

Logistics

Problem-solving

Education

Bachelor’s Degree

Job description

Job Title: Specialist, Scheduling and Cell Logistics
Location: Summit, NJ
Hours/Schedule: 40 hours/week
Compensation: $35-39/hour
Type: Contract

Overview

Joule has an opportunity with a leading Biopharma company is seeking a Specialist in Scheduling and Cell Logistics to support its cutting-edge cellular immunotherapy operations. If you're detail-oriented and thrive in a fast-paced, SOP-driven environment, this is an exciting opportunity to support patients through groundbreaking treatments.

Responsibilities

• Serve as the primary scheduling point of contact for assigned treatment centers

• Coordinate and manage patient schedules for cellular immunotherapy manufacturing

• Maintain master data in scheduling and account management systems

• Communicate with internal/external stakeholders via phone and email

• Troubleshoot scheduling or logistics issues and escalate as needed

• Support exception processes (returns, replacements, out-of-spec product)

• Lead or participate in daily meetings, shift turnovers, and cross-functional syncs

• Train treatment centers on scheduling processes

• Document customer feedback and track account health trends

Requirements

• Bachelor’s Degree or 3+ years of relevant work experience

• 1–3 years in customer service, call center, patient support, logistics, or account management

• Experience working in highly structured, SOP-driven environments

• Ability to de-escalate situations and maintain professionalism

• Biopharma and/or project management experience a plus

#LI-DW1
Ref: #568-Clinical