Specialist Scheduling

Addus HomeCare; Martin (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan

Generous time off accruals

Paid holidays

Tuition Reimbursement

Employee Referral Program

Merit Increases

Employee Discount Programs

Work/life balance

Great culture and team atmosphere

Job summary

Addus HomeCare in Martin, TN is seeking a full-time Home Health Scheduling Specialist to join our patient care team. You will confirm appointments, manage schedules for patients and care providers, and ensure timely reminders and accurate records.

The role requires a high school diploma (college degree a plus), experience in a high-volume medical office, and the ability to work with Spanish-speaking patients.

Qualifications

• High school diploma required; college degree a plus.
• Experience in a high-volume medical office environment required.
• Scheduling patients and patient testing preparation experience preferred.
• 2 years in a medical setting preferred.

Responsibilities

• Confirms patient appointments and performs reminder calls.
• Manages client and care provider schedules efficiently.
• Tracks daily scheduling metrics and shares trends with management.
• Answers calls and provides excellent customer service.
• Maintains patient records in billing/scheduling systems and hard copy as needed.
• Completes patient schedules, forms and all correspondence.
• Provides additional billing and customer service support.
• Maintains confidentiality due to sensitive information access.
• Maintains regular, predictable attendance and flexibility.

Skills

Bilingual in Spanish

Scheduling patients

Medical office experience

Team collaboration

Education

High school diploma

College degree

Job description

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Transform Lives as a Full-Time Home Health Scheduling Specialist - Martin, TN

Make a real difference in your community! Tennessee Quality Care is looking for a compassionate Scheduling Specialist to join our Home Health team. Bring your skills to patients’ homes and help them recover, manage chronic illness, and maintain independence.

We offer:

• Great culture and team atmosphere


• 401(k) retirement plan with a generous company match


• Generous time off accruals


• Paid holidays


• Tuition Reimbursement


• Employee Referral Program


• Merit Increases


• Employee Discount Programs


• Work/life balance

What You’ll Do:

• Confirms patient appointments and perform patient reminder calls according to client guidelines


• Manages client and care provider’s schedules efficiently


• Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management


• Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors


• Maintains patient records in billing/scheduling system formats and in hard copy when indicated


• Completes patient schedules, forms and all correspondence


• Provides additional billing and customer service support


• Maintains a high degree of confidentiality at all times due to access to sensitive information


• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Qualifications:

• High school diploma required. College degree a plus


• Bilingual in Spanish is a plus


• Experience in a high volume medical office environment required


• Scheduling patients and patient testing preparation experience in a physician office preferred


• Ability to work well with others in a professional manner in a team oriented environment


• 2 years in a medical setting preferred