Specialist Scheduling

addus; Martin (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Generous time off

Job summary

Tennessee Quality Care in Martin, TN is seeking a Full-Time Home Health Scheduling Specialist to join our team and coordinate patient appointments while optimizing provider schedules in patients' homes.

The position requires a high school diploma; bilingual Spanish is a plus. Experience in a high-volume medical office and proficiency with MS Office are preferred, with opportunities for growth and a supportive work environment.

Qualifications

• High school diploma required; college degree a plus.
• Bilingual in Spanish is a plus.
• Experience in a high-volume medical office environment preferred.
• Scheduling patients and patient testing preparation in a physician office is preferred.
• Proficiency with MS Office or similar office suite.

Responsibilities

• Confirms patient appointments and makes reminder calls per guidelines.
• Manages patient and care provider schedules efficiently.
• Tracks and reports daily scheduling metrics to management.
• Answers incoming calls and provides exceptional customer service.
• Maintains patient records in billing/scheduling systems and hard copy when needed.
• Completes patient schedules, forms and correspondence; supports billing as needed.
• Maintains confidentiality due to access to sensitive information.
• Maintains regular, predictable attendance and flexibility as needed.

Skills

Scheduling

Customer service

Bilingual Spanish

Teamwork

Education

High school diploma

College degree a plus

Tools

MS Office

Billing system

Job description

Transform Lives as a Full-Time Home Health Scheduling Specialist - Martin, TN

Make a real difference in your community! Tennessee Quality Care is looking for a compassionate Scheduling Specialist to join our Home Health team. Bring your skills to patients’ homes and help them recover, manage chronic illness, and maintain independence.

We offer:

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs
• Work/life balance

What You’ll Do:

• Confirms patient appointments and perform patient reminder calls according to client guidelines
• Manages client and care provider’s schedules efficiently
• Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
• Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors
• Maintains patient records in billing/scheduling system formats and in hard copy when indicated
• Completes patient schedules, forms and all correspondence
• Provides additional billing and customer service support
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Qualifications:

• High school diploma required. College degree a plus
• Bilingual in Spanish is a plus
• Experience in a high volume medical office environment required
• Scheduling patients and patient testing preparation experience in a physician office preferred
• Computer Proficiency – MS Office
• Ability to work well with others in a professional manner in a team oriented environment
• 2 years in a medical setting preferred