Specialist, Sales Support

Latino Factor; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Iberia Foods, founded in 1930, is a premier Caribbean and Hispanic food distributor in the United States, seeking a reliable Sales Support Specialist to assist the sales team and maintain strong client relationships. This role focuses on accurate order processing, reporting, and cross-functional coordination to drive sales growth.

The ideal candidate will have a Bachelor’s degree, 2+ years in sales support or customer service, and fluency in English and Spanish.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Minimum of 2 years of experience in a sales support, administrative, or customer service role, preferably within the food or consumer goods industry.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM software (e.g., Salesforce) is a plus.
• Excellent written and verbal communication skills in English and Spanish.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proven problem-solving skills and a customer-centric approach.
• Ability to work independently and as part of a team.

Responsibilities

• Process sales orders accurately and efficiently, ensuring timely delivery and proper documentation.
• Prepare and distribute sales reports, presentations, and other sales-related materials.
• Respond to customer inquiries and resolve issues related to orders, products, and services in a professional and timely manner.
• Maintain and update customer databases and sales records with precise information.
• Coordinate with internal departments (e.g., logistics, finance, marketing) to facilitate smooth sales operations.
• Assist in the preparation of sales forecasts, budgets, and sales strategies.
• Support the sales team with scheduling appointments, managing calendars, and organizing travel arrangements.
• Identify opportunities for process improvement within sales support functions.
• Handle administrative tasks such as filing, data entry, and correspondence.
• Perform other duties as assigned to support the overall sales objectives.

Skills

CRM software

Microsoft Office

Bilingual EN/ES

Organizational skills

Customer service

Education

Bachelor's degree

Tools

Salesforce

Job description

Join our team! Founded in 1930, Iberia Foods is the largest Caribbean and Hispanic food distributor in the United States.

As a premier source for the authentic Caribbean and Latino cuisine, Iberia Foods boasts a full host of products ranging from condiments and pantry items to beverages and snacks and represents most of the leading brands from the Caribbean and Latin America.

With more than 800 products, Iberia Foods has a solid position as the definitive connection to the Caribbean and Latin American cuisine. We are seeking for a reliable customer service personnelto join our team.

Job Summary

The Sales Support Specialist at Iberia Foods provides essential administrative and operational assistance to the sales team, ensuring efficient sales processes and excellent customer service. This role is crucial in supporting sales growth and maintaining strong client relationships.

Job Responsibilities

• Process sales orders accurately and efficiently, ensuring timely delivery and proper documentation.
• Prepare and distribute sales reports, presentations, and other sales-related materials.
• Respond to customer inquiries and resolve issues related to orders, products, and services in a professional and timely manner.
• Maintain and update customer databases and sales records with precise information.
• Coordinate with internal departments (e.g., logistics, finance, marketing) to facilitate smooth sales operations.
• Assist in the preparation of sales forecasts, budgets, and sales strategies.
• Support the sales team with scheduling appointments, managing calendars, and organizing travel arrangements.
• Identify opportunities for process improvement within sales support functions.
• Handle administrative tasks such as filing, data entry, and correspondence.
• Perform other duties as assigned to support the overall sales objectives.

Job Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Minimum of 2 years of experience in a sales support, administrative, or customer service role, preferably within the food or consumer goods industry.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM software (e.g., Salesforce) is a plus.
• Excellent written and verbal communication skills in English and Spanish.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proven problem-solving skills and a customer-centric approach.
• Ability to work independently and as part of a team.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.