Specialist, Sales Support

Iberia Foods LLC; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Iberia Foods LLC, a leading Caribbean and Hispanic food distributor in the United States, seeks a Sales Support Specialist to back the sales team with order processing, reporting, and customer service. The role emphasizes accurate data management, cross-department collaboration, and efficient operation to drive sales growth.

Candidates should have a Bachelor's degree preference, 2+ years in sales support or related roles, and fluency in English and Spanish.

Qualifications

• Bachelor's degree preferred in business, marketing, or related field.
• Minimum 2 years in sales support, administrative, or customer service role.
• Proficiency in Microsoft Office and CRM software (Salesforce is a plus).
• Fluent English and Spanish communication skills.

Responsibilities

• Process sales orders accurately with timely delivery and proper documentation.
• Prepare and distribute sales reports, presentations, and related materials.
• Respond to customer inquiries and resolve order/product/service issues promptly.
• Maintain customer databases and sales records with accurate data.
• Coordinate with logistics, finance, and marketing to support sales ops.
• Assist in sales forecasts, budgets, and strategies.
• Schedule appointments, manage calendars, and organize travel for the team.
• Identify process improvements within sales support functions.
• Handle filing, data entry, and correspondence as needed.
• Perform other duties to support the sales objectives.

Skills

Bilingual English/Spanish

Strong communication

Organizational skills

Multitasking

Customer-centric

Problem-solving

Teamwork

Education

Bachelor's degree in Business Administration/Marketing or related field

Tools

Microsoft Office

Salesforce

Job description

Join our team! Founded in 1930, Iberia Foods is the largest Caribbean and Hispanic food distributor in the United States. As a premier source for the authentic Caribbean and Latino cuisine, Iberia Foods boasts a full host of products ranging from condiments and pantry items to beverages and snacks and represents most of the leading brands from the Caribbean and Latin America. With more than 800 products, Iberia Foods has a solid position as the definitive connection to the Caribbean and Latin American cuisine. We are seeking for a reliable customer service personnel to join our team.

Job Summary

The Sales Support Specialist at Iberia Foods provides essential administrative and operational assistance to the sales team, ensuring efficient sales processes and excellent customer service. This role is crucial in supporting sales growth and maintaining strong client relationships.

Job Responsibilities

• Process sales orders accurately and efficiently, ensuring timely delivery and proper documentation.
• Prepare and distribute sales reports, presentations, and other sales-related materials.
• Respond to customer inquiries and resolve issues related to orders, products, and services in a professional and timely manner.
• Maintain and update customer databases and sales records with precise information.
• Coordinate with internal departments (e.g., logistics, finance, marketing) to facilitate smooth sales operations.
• Assist in the preparation of sales forecasts, budgets, and sales strategies.
• Support the sales team with scheduling appointments, managing calendars, and organizing travel arrangements.
• Identify opportunities for process improvement within sales support functions.
• Handle administrative tasks such as filing, data entry, and correspondence.
• Perform other duties as assigned to support the overall sales objectives.

Job Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Minimum of 2 years of experience in a sales support, administrative, or customer service role, preferably within the food or consumer goods industry.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM software (e.g., Salesforce) is a plus.
• Excellent written and verbal communication skills in English and Spanish.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proven problem-solving skills and a customer-centric approach.
• Ability to work independently and as part of a team.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About us

Founded in 1930, Iberia Foods is the largest Caribbean and Hispanic food distributor in the United States. As a premier source for the authentic Caribbean and Latino cuisine, Iberia Foods boasts a full host of products ranging from condiments and pantry items to beverages and snacks and represents most of the leading brands from the Caribbean and Latin America. With more than 800 products, Iberia Foods has a solid position as the definitive connection to the Caribbean and Latin American cuisine. Iberia Foods is part of the Bia foods family! To learn more about Bia, please visit their website at www.biafoods.com

Bia Overview

We are Bia, the Nourishing Alliance: families, partners, talent, and brands united to nurture the growth of our collective dreams and unleash a heritage of flavors across the Americas. Through our four strategic hubs – Coffee, Culinary, Snacks, and Restaurants – we serve over 300 million customers with the continent's most beloved brands. Each member of our alliance brings unique ingredients that enrich our community, contributing fresh perspectives while building upon the achievements of others. Together, we create powerful networks that enable our companies to learn, develop, and expand into new markets. Our strength lies in our shared values and long-term vision. Operating with purpose and responsibility, we embrace nurturing as our value-generating principle, fostering growth and cultural heritage from North to South America.