Impact-Driven Quality & Data Analyst – 988 Crisis Center

Community Care Alliance; East Providence (RI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Generous vacation

Sick time

Holidays

Medical coverage

Dental coverage

Vision coverage

AFLAC coverage

403b with match

Flexible Spending

Dependent Care

Life insurance

Long-term disability

Tuition reimbursement

Licensure/Certification bonuses

Employee referral

Bilingual premium

Parking

Job summary

Community Care Alliance's 988 Crisis Call Center in East Providence is seeking a Quality Improvement Specialist to support data-driven improvements for Rhode Island's crisis services. The role is full-time and onsite, reporting to the Quality Improvement Coordinator.

You will assemble reports, analyze usage, review logs, and coach staff on documentation quality and crisis intervention best practices, helping advance PQI processes and center performance.

Qualifications

• Minimum high school equivalency required.
• 2 years in data analysis and/or quality assurance preferred.

Responsibilities

• Assemble data and prepare routine reports for distribution to relevant departments and funders/stakeholders.
• Monitor usage and advise on internal reporting tools for tracking relevant contact details and performance metrics.
• Conduct regular review of contact logs and communicate findings to program supervisory staff to collaboratively ensure adherence to program standards of documentation and quality performance.
• Assist investigation of complaints/grievances in collaboration with program manager and data team.
• Assist with onboarding and training of incoming staff on center quality improvement processes, documentation, and performance feedback.
• Provide performance-based coaching and occasional direct supervision as needed by program leadership to stay consistent on quality standards, documentation expectations and evidence-based crisis intervention skills.
• Review call recordings to identify successes and areas for improvement in crisis call center interventions.
• Assist program leadership in the development, implementation, and evaluation of PQI process and procedure.
• Provide other administrative support to the BH Link's 988 call center as needed.

Skills

Data analysis

Quality assurance

Problem solving

Independent work

Attention to detail

Education

High school equivalency

2 years in data analysis and/or quality assurance

Tools

Microsoft Excel

Microsoft Forms

Power Automate

Power BI

Job description

Community Care Alliance's 988 Crisis Call Center in East Providence is seeking a Quality Improvement Specialist to support data-driven improvements for Rhode Island's crisis services. The role is full-time and onsite, reporting to the Quality Improvement Coordinator.

You will assemble reports, analyze usage, review logs, and coach staff on documentation quality and crisis intervention best practices, helping advance PQI processes and center performance.