SPECIALIST-PATIENT ACCOUNTS SERVICES CENTER

Oaklawn Hospital; Marshall (MI); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Oaklawn-Hospital in Marshall, MI seeks a Self-Pay Specialist to support the Patient Accounts Service Center. You will perform follow-up and collections on self-pay accounts and arrange payment methods consistent with hospital procedures.

Responsibilities include handling high volumes of calls, negotiating payment plans, assisting patients with financial assistance applications, and ensuring accurate account histories and correct payer routing.

Qualificações

• Associate degree or one (1) year experience in third-party billing/claims processing or healthcare financial-related experience.

Responsabilidades

• Follow up and collect on self-pay accounts by making calls per established procedures.
• Negotiate payment arrangements with patients to collect balances.
• Assist patients in qualifying for the hospital’s financial assistance program.
• Maintain clear, complete histories on each account according to procedures.
• Review self-pay accounts to determine insurance status and route bills to the correct payer.
• Respond to patient inquiries about information, coverage, and balances.
• Handle high volumes of inbound and outbound calls in a professional, courteous manner.

Conhecimentos

Verbal communication

Interpersonal skills

Critical thinking

Customer service

Negotiation

Persuasion

Formação académica

Associate degree

Descrição da oferta de emprego

• Location 310 East Michigan Ave.,Marshall, MI, 49068,United States

Contact information

• Name Tiffany L. Elkins
• Phone [phone]

Description

POSITION TITLE: Self-Pay Specialist

DEPARTMENT: Patient Accounts Service Center

FLSA STATUS: Non-exempt

REPORTING RELATIONSHIP: Director, Patient Accounts Service Center

Job Summary:

The self-pay specialist will provide follow-up and collection efforts on all self-pay accounts. Responsible for incoming and outgoing collection calls as well as arranging a method of payment for services rendered.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Places collection calls on accounts per established procedure.
• Negotiates tactfully when contacting patients to collect on amounts owed.
• Collects self-pay balances by assisting patients in arranging a method of payment consistent with hospital procedures.
• Assists patients in qualifying for the hospital’s financial assistance program.
• Understands and analyzes large volumes of numerical and financial data.
• Maintains a clear, concise, and complete history on each account according to established procedure.
• Reviews self-pay accounts and determines patient insurance status; inputs the information into the system and ensuring the bill drops to the appropriate payer.
• Responds to patient’s request for information timely and in accordance with established procedure.
• Answers a high volume of incoming calls, assisting the patients as appropriate.
• Assists patients with questions concerning insurance coverage and balances due.

Minimum Qualifications:

Associate degree or One (1) year experience in third-party billing and claims processing or similar roles and healthcare financial related experience.

Knowledge, Skills & Abilities:

Computer experience, and computer skills, including keyboarding is helpful. Need excellent verbal communication, interpersonal, and critical thinking skills. Able to respond to questions in a tactful and professional manner. Good customer service skills are essential for this position as well as the ability to negotiate, persuade and influence. Ability to perform all work with accuracy, efficiency, and quality.

Working Conditions:

Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:

Constantly sit, see/visual acuity. Frequently handle/grasp/feel, talk/hear. Occasionally lift/carry 1 to 25 lbs.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.