Self-Pay Specialist - Requisition #201695

Infor; Marshall (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare service organization in Marshall, MI, is seeking a self-pay specialist to manage follow-up and collection efforts on self-pay accounts. This role requires making collection calls, negotiating payments, and assisting patients with financial inquiries. Candidates should have an Associate degree or comparable experience, along with strong communication, negotiation, and customer service skills. Favorable working conditions allow for a supportive office environment focused on efficiency.

Qualifications

• One year experience in third-party billing and claims processing is required.
• Computer skills including keyboarding are helpful.

Responsibilities

• Make collection calls on accounts per established procedure.
• Negotiate payments with patients tactfully.
• Assist patients in qualifying for financial assistance.
• Review self-pay accounts and determine insurance status.

Skills

Verbal communication

Interpersonal skills

Critical thinking

Customer service skills

Negotiation

Education

Associate degree or equivalent experience

Job description

All CDC recommended vaccines are required vaccinations at Oaklawn. Seasonally, and upon determination of Senior leadership, the Influenza Vaccine may be mandatory; in those years, compliance is required. For all vaccines, Religious Exemptions and Medical Contraindications are available.

Job Summary

The self-pay specialist will provide follow-up and collection efforts on all self-pay accounts. Responsible for incoming and outgoing collection calls as well as arranging a method of payment for services rendered.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Places collection calls on accounts per established procedure.
• Negotiates tactfully when contacting patients to collect on amounts owed.
• Collects self-pay balances by assisting patients in arranging a method of payment consistent with hospital procedures.
• Assists patients in qualifying for the hospital’s financial assistance program.
• Understands and analyzes large volumes of numerical and financial data.
• Maintains a clear, concise, and complete history on each account according to established procedure.
• Reviews self-pay accounts and determines patient insurance status; inputs the information into the system and ensuring the bill drops to the appropriate payer.
• Responds to patient’s request for information timely and in accordance with established procedure.
• Answers a high volume of incoming calls, assisting the patients as appropriate.
• Assists patients with questions concerning insurance coverage and balances due.

Minimum Qualifications

Associate degree or One (1) year experience in third-party billing and claims processing or similar roles and healthcare financial related experience.

Knowledge, Skills & Abilities

Computer experience, and computer skills, including keyboarding is helpful. Need excellent verbal communication, interpersonal, and critical thinking skills. Able to respond to questions in a tactful and professional manner. Good customer service skills are essential for this position as well as the ability to negotiate, persuade and influence. Ability to perform all work with accuracy, efficiency, and quality.

Working Conditions

Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements

Constantly sit, see/visual acuity. Frequently handle/grasp/feel, talk/hear. Occasionally lift/carry 1 to 25 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068