Self-Pay & Financial Care Specialist

Oaklawn-Hospital; Marshall (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

Oaklawn-Hospital in Marshall, MI seeks a Self-Pay Specialist to support the Patient Accounts Service Center. You will perform follow-up and collections on self-pay accounts and arrange payment methods consistent with hospital procedures.

Responsibilities include handling high volumes of calls, negotiating payment plans, assisting patients with financial assistance applications, and ensuring accurate account histories and correct payer routing.

Qualifications

• Associate degree or one (1) year experience in third-party billing/claims processing or healthcare financial-related experience.

Responsibilities

• Follow up and collect on self-pay accounts by making calls per established procedures.
• Negotiate payment arrangements with patients to collect balances.
• Assist patients in qualifying for the hospital’s financial assistance program.
• Maintain clear, complete histories on each account according to procedures.
• Review self-pay accounts to determine insurance status and route bills to the correct payer.
• Respond to patient inquiries about information, coverage, and balances.
• Handle high volumes of inbound and outbound calls in a professional, courteous manner.

Skills

Verbal communication

Interpersonal skills

Critical thinking

Customer service

Negotiation

Persuasion

Education

Associate degree

Job description

Oaklawn-Hospital in Marshall, MI seeks a Self-Pay Specialist to support the Patient Accounts Service Center. You will perform follow-up and collections on self-pay accounts and arrange payment methods consistent with hospital procedures.

Responsibilities include handling high volumes of calls, negotiating payment plans, assisting patients with financial assistance applications, and ensuring accurate account histories and correct payer routing.