Self-Pay Specialist - Requisition #215889

Infor; Marshall (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Infor seeks a self-pay specialist to manage follow-up and collection efforts on self-pay accounts. Responsibilities include handling inbound/outbound calls, negotiating payment arrangements, and guiding patients through the hospital’s financial assistance program.

The role requires attention to detail, strong communication, and the ability to analyze financial data. Office-based position with standard equipment and procedures in place.

Qualifications

• Associate degree or 1 year of healthcare billing/claims experience.
• Experience with third-party billing and claims processing.
• Strong communication and customer service skills.

Responsibilities

• Place collection calls on accounts per established procedure.
• Negotiate tactfully to collect on amounts owed.
• Assist patients in arranging payment methods.
• Assist patients with qualification for financial assistance program.
• Maintain and document account history and data in system.
• Review accounts for insurance status and route to correct payer.
• Respond to patient information requests promptly.
• Handle a high volume of incoming calls and assist patients as needed.

Skills

Verbal communication

Interpersonal skills

Critical thinking

Customer service

Negotiation

Education

Associate degree

1 year healthcare billing experience

Tools

Computer skills

Keyboarding/Typing

Job description

Job Summary: The self-pay specialist will provide follow-up and collection efforts on all self-pay accounts. Responsible for incoming and outgoing collection calls as well as arranging a method of payment for services rendered.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Places collection calls on accounts per established procedure.
• Negotiates tactfully when contacting patients to collect on amounts owed.
• Collects self-pay balances by assisting patients in arranging a method of payment consistent with hospital procedures.
• Assists patients in qualifying for the hospital’s financial assistance program.
• Understands and analyzes large volumes of numerical and financial data.
• Maintains a clear, concise, and complete history on each account according to established procedure.
• Reviews self-pay accounts and determines patient insurance status; inputs the information into the system and ensuring the bill drops to the appropriate payer.
• Responds to patient’s request for information timely and in accordance with established procedure.
• Answers a high volume of incoming calls, assisting the patients as appropriate.
• Assists patients with questions concerning insurance coverage and balances due.

Minimum Qualifications : Associate degree or One (1) year experience in third-party billing and claims processing or similar roles and healthcare financial related experience.

Knowledge, Skills & Abilities : Computer experience, and computer skills, including keyboarding is helpful. Need excellent verbal communication, interpersonal, and critical thinking skills. Able to respond to questions in a tactful and professional manner. Good customer service skills are essential for this position as well as the ability to negotiate, persuade and influence. Ability to perform all work with accuracy, efficiency, and quality.

Working Conditions: Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements : Constantly sit, see/visual acuity. Frequently handle/grasp/feel, talk/hear. Occasionally lift/carry 1 to 25 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068