Self-Pay Specialist - Requisition #764781

Infor; Marshall (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare service provider in Marshall, MI is seeking a self-pay specialist to manage collection efforts on self-pay accounts. The role involves making collection calls, assisting patients with payment arrangements, and evaluating their insurance status. Candidates should have an associate degree or equivalent experience in billing and claims processing, along with excellent customer service and negotiation skills. This position is office-based and requires the ability to handle sensitive information efficiently.

Qualifications

• Associate degree or one year experience in billing and claims processing.
• Ability to analyze numerical and financial data.
• Strong negotiation and customer service skills.

Responsibilities

• Perform follow-up and collection efforts on self-pay accounts.
• Make collection calls and arrange payment methods.
• Assist patients in qualifying for financial assistance.

Skills

Computer experience

Excellent verbal communication

Interpersonal skills

Critical thinking

Customer service skills

Negotiation

Education

Associate degree or equivalent experience

Job description

All CDC recommended vaccines are required vaccinations at Oaklawn. Seasonally, and upon determination of Senior leadership, the Influenza Vaccine may be mandatory; in those years, compliance is required. For all vaccines, Religious Exemptions and Medical Contraindications are available.

Job Summary

The self-pay specialist will provide follow-up and collection efforts on all self-pay accounts. Responsible for incoming and outgoing collection calls as well as arranging a method of payment for services rendered.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Places collection calls on accounts per established procedure.
• Negotiates tactfully when contacting patients to collect on amounts owed.
• Collects self-pay balances by assisting patients in arranging a method of payment consistent with hospital procedures.
• Assists patients in qualifying for the hospital’s financial assistance program.
• Understands and analyzes large volumes of numerical and financial data.
• Maintains a clear, concise, and complete history on each account according to established procedure.
• Reviews self-pay accounts and determines patient insurance status; inputs the information into the system and ensuring the bill drops to the appropriate payer.
• Responds to patient’s request for information timely and in accordance with established procedure.
• Answers a high volume of incoming calls, assisting the patients as appropriate.
• Assists patients with questions concerning insurance coverage and balances due.

Minimum Qualifications

Associate degree or One (1) year experience in third-party billing and claims processing or similar roles and healthcare financial related experience.

Knowledge, Skills & Abilities

Computer experience, and computer skills, including keyboarding is helpful. Need excellent verbal communication, interpersonal, and critical thinking skills. Able to respond to questions in a tactful and professional manner. Good customer service skills are essential for this position as well as the ability to negotiate, persuade and influence. Ability to perform all work with accuracy, efficiency, and quality.

Working Conditions

Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements

Constantly sit, see/visual acuity. Frequently handle/grasp/feel, talk/hear. Occasionally lift/carry 1 to 25 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068