Specialist IV - Enrollment Specialist IV

Sam Houston State University; Huntsville (TX); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

Sam Houston State University’s Division of Enrollment is seeking an Enrollment Specialist IV to provide advanced registration support. You will handle complex inquiries, guide students through adding, dropping, and withdrawing, and may lead enrollment-related projects and system improvements.

The role requires a bachelor’s degree with at least two years of related experience, familiarity with higher education processes, and a strong commitment to confidentiality and FERPA compliance.

Qualifications

• Bachelor's Degree in related field. Two years relevant specialist experience or experience in a related field.
• Experience in Higher Education and specialized work desirable.

Responsabilités

• Provides advanced phone, email, and in-person support for registration.
• Assists with adding, dropping, withdrawing, and related steps.
• Leads specialized projects related to enrollment processes and system upgrades.
• Coordinates data analysis to improve efficiency and policies.
• Maintains knowledge of FERPA and university policies.

Connaissances

Customer service

Registration support

Communication

Formation

Bachelor's degree in related field

Outils

University registration system

Description du poste

Requisition:

202600342S

Title:

Specialist IV - Enrollment Specialist IV

FLSA status:

Non-Exempt

Hiring Salary:

This position is a pay grade 09. Please see the Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category:

Technical/Para-Professional

Department:

Registrar

Division:

Division of Enrollment

Open Date:

10/26/2026

Open Until Filled:

Yes

Educational and Experience Requirement:

Bachelor's Degree in related field. Two years relevant specialist experience or experience in a related field. Certifications may be required. Experience in Higher Education and specialized work is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Performs highly advanced specialist duties for the Office of the Registrar.

Primary Responsibilities:

Provides advanced phone, email, and/or in-person support for registration and specific duties related to student registration. Responds to advanced registration and resource questions with full knowledge and understanding of the student registration system. Aids students in adding, dropping, withdrawing, and all steps associated with these processes. May lead specialized projects/implementations related to enrollment processes. May schedule and facilitate meetings with campus partners. Assists with system upgrade testing, resolution process troubleshooting, and implementing changes as guided by leadership. Supports leadership with start-of-term and end-of-term processing. Conducts research and prepares relevant information on registration processes to distribute internally and to campus partners. Coordinates, compiles, and evaluates data to ensure efficiency. Assists in creating, interpreting, and/or implementing internal policies, procedures, and workflows to ensure effective and efficient operation. Accountable for the execution and follow-through of complex and technical responsibilities. Plans, directs, supervises, collaborates, and participates in special projects. Maintains a working knowledge of university, state, and federal policy that impacts the Registrar's office and can share this information verbally and in writing. Responsible for developing and facilitating enrollment-related training to the department, campus partners, and/or students. Maintains confidentiality and a thorough understanding of the Family Educational Rights and Privacy Act (FERPA). Complies with all state and federal mandates, as well as university policy. Strong team collaboration skills required. Provides support of front counter operations, onboarding, and training of new employees as needed. Must be able to read and understand technical manuals, summarize information gathered, and implement processes to enhance the Registrar's Office and campus with collaborative team efforts. Performs other duties as assigned.

Other Specifications:

Must possess high level of comfort with communication platforms and/or technology tools to support effective communication to Registrar specific stakeholders. Must have strong communication skills, written communication skills, and the ability to schedule and facilitate meetings. Must be able to apply policies and procedures to solve routine problems of a repetitive nature. Participates in committees within the department and across the university as assigned. Attends and participates in all required training workshops provided by the department, division, and university. Demonstrates an avid interest in continuously enhancing technical skills and learning new ones. Applies advanced technical knowledge and innovation to enrollment service processes and complex functional daily problem-solving. Seeks guidance as needed and seeks out personal growth opportunities through Talent Management and avenues of professional development provided through the division of Enrollment Success. Understands the Registrar's role in accomplishing the university's mission and fully comprehends Registrar processes to support student success. Dependability is crucial.
Some nights and weekends are required during peak periods. Occasional travel may be required.

Full Time Part Time:

Full Time

Quicklink:

https://shsu.peopleadmin.com/postings/49033

EEO Statement:

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report