Registrar Specialist

University of North Texas; Denton (TX); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Flexible hours

Remote work arrangements

Tuition scholarships for employee and

Recreational resources

Job summary

University of North Texas in Denton seeks a Registrar Specialist to maintain student records across multiple systems, support certifications and degree conferral, and ensure data integrity within student information systems. You will interact with students, faculty, and staff to process data-driven requests and comply with regulations.

The role requires an Associate’s degree and office experience, strong customer service, and proficiency with PeopleSoft and MS Office.

Qualifications

• Associate’s degree and one year of office administration experience, or equivalent.
• Strong customer service and communication skills.
• Ability to handle data-driven requests and maintain accuracy.

Responsibilities

• Serve as front line contact for inquiries across multiple systems, providing professional guidance and support.
• Explain academic policies to students, faculty, and staff; serve as a resource on PeopleSoft functionality and student records workflows.
• Interpret and comply with applicable policies at state, federal, and university levels when resolving requests.
• Collaborate across departments to resolve issues and improve workflow and determine need for escalation of complex inquiries.
• Rapidly learn a variety of complex software systems and establish proficiency to process, research, and respond to requests.
• Analyze request patterns and provide feedback on potential process improvements.

Skills

Customer service

Telephone etiquette

English communication

MS Office

Education

Associate’s degree

Tools

PeopleSoft

MS Office

Job description

Employee Classification

Registrar Specialist

Department

UNT-Enrollment Management / UNT-Registrar

Salary

$33,312.00 (FTE 1.000000, TRS Eligible)

Department Summary

The Registrar’s Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

Position Overview

This position supports certifications and degree conferral and is responsible for the maintenance and coordination of student records within various software platforms and student information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations.

Minimum Qualifications

Associate’s degree and one year of office administration experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Skill in telephone etiquette and courteous communication with the public, verbally and in writing. Ability to evaluate facts or situations to route calls/customers appropriately. Strong customer service skills. Basic MS Office skills. Skill in the operation of a variety of office machines including personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation, and basic math. Knowledge of standard office policies and procedures.

Preferred Qualifications

Quality customer service skills, responsible, dependable, and professional. Excellent verbal and interpersonal skills. Dedication to customer satisfaction by providing timely and accurate services.

Job Duties

• Serve as front line contact for customer inquiries through multiple software systems, providing professional guidance and support.
• Provide interpretation of academic policies and procedures to students, faculty, and staff, serving as a knowledgeable resource on PeopleSoft functionality and student records workflows.
• Interpret and comply with applicable policies at the state, federal, and university level when resolving and responding to customer requests and inquiries.
• Collaborate across departments to resolve customer issues and improve workflow, and determine need for escalation of complex or time-sensitive inquiries.
• Rapidly learn a variety of complex software systems and establish technical proficiency to process, research, and respond to customer requests.
• Analyze request patterns and provide feedback on potential process improvements.

Work Schedule

Monday-Friday 8:00am-5:00pm with some overtime.

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities.