Specialist III, Continuing Education Advising

Lone Star College; Houston (TX); On-site; USD 34,000 - 39,000; Full time

Job summary

Lone Star College-Tomball is seeking a Specialist III, CE Advising to ensure students are served efficiently, including advising and enrollment. This role involves coordinating with Financial Aid, the Business Office, and other departments to support student payments and aid.

The position expects strong attention to detail and the ability to handle multiple projects in a busy campus setting. Qualifications include a high school diploma or GED with 3+ years of related experience; bilingual

Qualifications

• High school diploma or GED and at least 3 years of experience.

Responsibilities

• Advises students on course selection and degree options and explains services available on campus.
• Guides students on online enrollment and online payment processes.
• Provides case management to support completion of the program.

Skills

Attention to detail

Software usage

Multitasking

Education

High school diploma or GED

Job description

Job Title: Specialist III, Continuing Education Advising

Location: LSC-Tomball

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 45133

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-Tomball

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

Lone Star College consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Founded in 1988, Lone Star College-Tomball is the third oldest college in the LSC system. LSC-Tomball offers a wide range of academic and workforce programs and is a leading college in the health sciences. LSC-Tomball is the founding college of the lifePATH program, a four-year degree for adults with cognitive disabilities. LSC-Tomball enjoys a joint library partnership with Harris County Public Library, and we offer an early college high school with the Tomball Independent School District.

Location address is 30555 Tomball Parkway, Tomball, TX 77375.

PURPOSE AND SCOPE

The Specialist III, CE Advising is responsible for ensuring that LSC students are served efficiently, with all, including advising and registration. Authorizes and accepts DOT physicals and drug testing for enrollment. Monitors, enrolls, and/or cancels classes and assists students with a variety of different sources of financial aid.

ESSENTIAL JOB FUNCTIONS

1. Advises students on proper course selection and requirements, explaining the degree/program types and options that LSC offers, as well as disseminating information to students about all the services that are available on campus
2. Guides, assists students, and answers their questions about online enrollment and online payment processes
3. Provides case management to assist students with completion of the program
4. Remains knowledgeable about various student resources, to include but not limited to potential employers, funding opportunities, etc.
5. Functions as first response access point for all students; receives inbound calls from faculty staff, community members and students with Admissions issues, updating student accounts and registration processes
6. Performs accurate data entry including adding/dropping new students in system and correctly registering their classes; runs weekly reports on classes and students' financials to ensure accuracy
7. Reaches out to prospective students before each enrollment period to provide assistance with the enrollment process, and may assist in the payment process
8. Responds to inquiries submitted through the LSC website
9. Coordinates with Financial Aid, the Business Office, and other LSC departments regarding student financial assistance and payments. May keep track of students' financial aid status
10. Promotes communication, program awareness, and opportunities that the college provides related to programs at their location
11. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong attention to detail
• Ability to use software products
• Ability to work on multiple projects

PHYSICAL ABILITIES

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Position may be required to work schedules outside of core business hours

REQUIRED QUALIFICATIONS

• High school diploma or GED and at least 3 years of experience, or an equivalent combination of education and experience

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)

Salary

Hiring salary range is $33,540 - $38,571

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaidLevel of degree completed including date earned.
4. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.