Student Account Specialist

Kinsley Power Systems; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Kinsley Power Systems is seeking a Student Accounts Specialist to manage and process student financial accounts at a higher education institution. This role ensures accurate handling of forms, mail, and documents while guiding students through account processes.

The ideal candidate will have a high school diploma or equivalent and at least two years of related experience, with strong knowledge of student aid and collections procedures. Monday–Friday 8:00 a.m. to 5:00 p.m.; Arkansas location.

Qualifications

• Knowledge of student financial aid programs.
• Knowledge of collection procedures and methods.
• Ability to participate in student account activities.
• Ability to compile and report information and statistics from student accounts.
• Ability to explain policies and regulations to students concerning accounts.

Responsibilities

• Assist students with account questions and provide guidance.
• Answers and disseminates departmental telephone calls.
• Composes, types, and edits various documents and/or jobs.
• Meets and directs visitors to appropriate areas.
• Processes incoming student/departmental forms and enters necessary information to file or start proper process flow.
• Processes incoming return mail by entering appropriate information and then filing according to standards.
• Reviews and disseminates departmental faxes.
• Collects daily departmental mail, shredding, and scanning.
• Reviews bad address reports and enters information as necessary.
• Completes and mails return check notifications.
• Receives and reviews scanned departmental documents.
• Other duties as assigned.

Skills

Student financial aid

Debt collection procedures

Student accounts

Reporting statistics

Policy explanations

Education

High school diploma or equivalent

Job description

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Please note: Allpostings close at 12 A.M. CST on theclosing date. This employer participates in E-Verify.

Position Summary:

The Student Accounts Specialist is responsible for processing student financial accounts at an institution of higher education. This position is governed by state and federal laws and institution policy.

Duties & Responsibilities:

• Assist students with account questionsand provide guidance
• Answers and disseminates departmental telephone calls
• Composes, types, and edits various documents and/or jobs
• Meets and directs visitors to appropriate areas
• Processes incoming student/departmental forms and enters necessary information to file or start proper process flow
• Processes incoming return mail by entering appropriate information and then filing according to standards
• Reviews and disseminates departmental faxes
• Collects daily departmental mail, shredding, and scanning
• Reviews bad address reports and enters information as necessary
• Completes and mails return check notifications
• Receives and reviews scanned departmental documents
• Other duties as assigned

Knowledge/Skills/Abilities:

Knowledge of student financial aid programs.
Knowledge of collection procedures and methods
Ability to participate in student account activities.
Ability to compile and report information and statistics from student accounts
Ability to explain policies and regulations to students concerning accounts

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Minimum Qualifications:

The formal education equivalent of a High School Diploma
Two (2) years of experience in a specialized or related area applicable to work performed.