Specialist - One Stop Student Accounts

Marion Technical College; Marion (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A regional technical college is seeking a Specialist - One Stop Student Accounts to provide comprehensive support services to students and manage inquiries related to admissions, financial aid, and student accounts. The ideal candidate will have an Associate’s degree and several years of customer service experience and is expected to work collaboratively while enhancing departmental efficiencies.

Qualifications

• Three to five years of general office experience required.
• Experience in higher education and/or financial aid highly desired.
• Ability to work independently and complete projects with minimal direction.

Responsibilities

• Respond to inquiries regarding enrollment services while maintaining confidentiality.
• Train students on using web-based services.
• Manage student accounts and resolve financial aid issues.

Skills

Customer service

Strong communication

Team collaboration

Education

Associate’s degree in Accounting, Business, Finance

Tools

Microsoft Office

Great Plains

Ellucian Colleague

Job description

Under the supervision of the Controller, the Specialist - One Stop Student Accounts is cross-trained to serve most student service-related concerns in MTC’s L1NK One Stop Center. The L1NK One Stop Specialist provides a full range of student support services and is knowledgeable of admissions, enrollment, registration, student records, student financial aid, student accounts, career services, and on-line resources. Perform other Business Office functions and assignments that enable the department to achieve its goals and advance the mission of Marion Technical College (the "College").

ESSENTIAL JOB DUTIES, FUNCTIONS AND RESPONSIBILITIES

• Respond in a timely fashion to student, faculty, and staff inquiries seeking a wide-range of enrollment services at the College traditionally offered through Registrar, Admissions, Financial Aid, Business Office and Career Services, while maintaining standards of confidentiality and privacy in accordance with the FERPA and College policy. Organize, retrieve, and process mail, and other communications, including voice mail, that aids the One Stop and the department.
• Coordinate with the other One Stop Specialists coverage for the One Stop as well as train and facilitate the basic functions of the Business Office while also learning the other functional areas. Work together as a team to streamline communications with students who access the One Stop, training students in utilizing web-based services and simplify processes for students, faculty and staff who interact with the One Stop. Offer suggestions for continuous quality/process improvements for the One Stop.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and the College. Establish, review, and update student account policies and procedures.
• Handle unanticipated discretionary matters in a judicious manner. Assist in the formulation, development, and implementation of policies and procedures and interpret those policies and procedures for faculty and staff.
• Assist and follow-up with students and employees regarding student accounts and questions. Refer them to appropriate College departments and/or staff and investigate and resolve issues regarding fees, financial aid, loans, scholarships, disbursements, etc.
• Provide customer service for Business Office customers and cross-train as back-up for other department services, including accounts payable. Develop a general knowledge of the College to direct customers to various areas of the College.
• Establish and maintain a comprehensive record-keeping system to process departmental reports required for external and internal purposes, including student account reconciliations.
• Manage and monitor student accounts by routinely assessing tuition and fees. Identify unpaid student accounts for collection or cancellation of student registration each term. Prepare a student balance report to determine cancels for non-payment of tuition.
• Create a student balance report to process for Watermark reminders, prior to deadline to pay each term. Maintain student tuition and payment deadline information for the College calendar, and update the information when required.
• Process and post anticipated aid received from Financial Aid Office to student accounts weekly, prior to payment deadline, and through Census Date of each term. Work with the Financial Aid Office to verify and resolve errors and issues arising with student aid. Process and post real aid at Census Date to student accounts.
• Coordinate verification and processing of student aid refund checks. Calculate and verify tuition and fee adjustments resulting from dropped/changed courses on student schedule and post refunds to student accounts, as necessary.
• Collect cash and credit card payments for tuition and fees, admission fees, transcript fees, payments on past due accounts, and other miscellaneous fees assessed by various departments of the College. Monitor and post online payments to student accounts daily. Verify online payments with daily credit card report for accuracy.
• Prepare, process and mail student aid refund and emergency loan checks. Distribute checks to students and employees, including, expense reimbursements, loan, refund, etc.
• Prepare and submit invoicing to third-party student sponsors. Monitor and process third-party payment of invoices to ensure collection of all monies. Apply third-party sponsor agreements/contracts to student accounts. Determine sponsor benefit based on financial aid eligibility and serve as point of contact/liaison for sponsors.
• Reconcile and maintain worksheets and other support documentation for all accounts receivable general ledger accounts, including sponsors, and direct loans.
• Administer student bookstore credit by determining eligible credit. Create and submit electronic files to the Ecampus OnlineBookstore server, during Bookstore Charge Period each term. Verify and post student bookstore charges and credits to student accounts and process Bookstore invoices for payment. Work with the Bookstore to resolve problems and issues.
• Coordinate the setup, due dates, and past due processes of the College’s Deferred Payment Plan. Monitor processing of online Deferred Payment Plans and post online payments.
• Identify past due student accounts and file with the Ohio Attorney General’s Office for collection. Apply payments from the Attorney General's Office to student accounts.
• Work with the College’s Center for Workforce Development (CWD) to ensure billing and collection of monies for non-credit and contract services.
• Issue tuition vouchers per requests from health departments for clinical sites. Maintain worksheet of all vouchers issued and when they have been redeemed.
• Maintain user proficiency for software programs, systems, and databases used by the College.
• Develop professional opportunities within the scope of work responsibilities and department/College objectives. Demonstrate self-motivation and willingness to research and continually update knowledge and skills, as well as provide input and accept additional and changing work responsibilities.
• Attend on- or off-campus College meetings and serve on departmental and College committees as required or assigned by the supervisor.
• Process and submit College Credit Plus reports to the state. Create and submit invoicing to High Schools for CCP rentals and book purchases through Ecampus.
• Collaborate with Accounts Payable to support departmental operations and perform additional duties as assigned.
• All employees must adhere to the principles of guided pathways.

QUALIFICATIONS

Associate’s degree in Accounting, Business, Finance, or related field required. Three - five years of general office and strong customer service experience required. Experience with Great Plains and/or Ellucian Colleague accounting software highly desired. Previous experience in higher education and/or financial aid highly desired. Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook) with excellent computer and related technology skills required. Demonstrate the ability to work independently and complete projects with general direction and oversight. Must have strong communication skills and ability to work in a team environment. Any combination of work experience, training, and/or education equivalent may be accepted. Willingness to work an irregular schedule as assigned. Ability to successfully pass a background check, prior to and after employment. Valid driver’s license or dependable transportation required. Smart phone required to allow access to MFA-protected services.

Seniority level

• Mid-Senior level

Employment type

• Full-time
• Industries: Higher Education