Guest Service Specialist

Lakeview Hospital; Stillwater (MN); On-site; USD 36,000 - 42,000; Full time

Job summary

Lakeview Hospital seeks a Guest Service Specialist to welcome patients and visitors, assist with wayfinding, and coordinate with volunteers and the communications desk. You will also escort wheelchair users and provide support to team members as needed.

Located at the hospital front desk and in the communications booth, you will monitor safety equipment, respond to calls, and liaise with security guards by phone and radio, while ensuring privacy and courteous service at all times.

Qualifications

• High School Diploma or equivalent (required).
• Ability to multi-task and handle multiple priorities within time constraints.
• Strong written and verbal communication skills.
• Ability to adhere to privacy and confidentiality laws, policies, and procedures.
• Proficient in using MS Word and Excel.

Responsibilities

• Greet and assist patients, guests, and team members with a warm welcome.
• Provide wayfinding assistance and coordinate wheelchair escorts as needed.
• Collaborate with volunteers and the communication desk for smooth operations.
• Support security and front desk operations, including after-hours screening and communication.

Skills

Multi-tasking

Verbal & written communication

Privacy compliance

MS Word & Excel

Education

High School Diploma or equivalent

Job description

Job Description

Ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital, monitoring the duress alarms for Stillwater HealthPartners clinic on Curve Crest and Lakeview hospital while providing a professional and courteous service. This position continually monitors all safety equipment, alarms, and security cameras. The Guest Service Specialist acts as a liaison between the hospital and security guards via cell phone and two-way radio and will maintain the security process which includes visitors after hours screening, and overhead announcements

Job Description

Ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital, monitoring the duress alarms for Stillwater HealthPartners clinic on Curve Crest and Lakeview hospital while providing a professional and courteous service. This position continually monitors all safety equipment, alarms, and security cameras. The Guest Service Specialist acts as a liaison between the hospital and security guards via cell phone and two-way radio and will maintain the security process which includes visitors after hours screening, and overhead announcements

While working at the front desk, their main responsibilities are to proactively meet, greet, and provide a warm welcome to every patient, guest, and team member who enters or leaves our facility. They work collaboratively with volunteers and the communication desk to provide way finding assistance, as well as, providing wheelchair escort for patients and visitors anywhere in the facility. In addition to their core duties, they provide support to various team members as time allows.

Additional Functions

• Keep track of those waiting for rides and check on them to make sure everything is ok, and they are comfortable.
• Provide travel arrangements for guests, visitors, and staff as requested.
• Report facility maintenance and safety concerns to facilities and/or environmental services.

Anticipate potential needs of patients and provide unexpected levels of care and service

This position is located both at the hospital front desk and down in the communications booth as outlined above

Work Schedule

.5 FTE, 20 hours weekly; Various hours available, weekend day and evening and weekday evening.

Required Qualifications

• High School Diploma or equivalent
• Ability to multi-task and handle multiple priorities within time constraints
• Strong written and verbal communication skills
• Ability to adhere to privacy and confidentiality laws, policies, and procedures
• Proficient in using MS Word and Excel

Preferred Qualifications

• Knowledge in specific hospital software programs such as Epic

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well‑being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.