Guest Services Associate

The University of Kansas Health System; Liberty Township (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Liberty Hospital is seeking a part-time Guest Services Associate to support the Information Desk and assist patients and visitors with courteous, expert service. You will handle inquiries, locate clinicians, escort patients as needed, and maintain current maps and contact details.

Applicants should have a high school diploma or GED, strong English communication, and basic computer skills. Spanish language ability is a plus. The role emphasizes confidentiality and teamwork at the information desk.

Qualifications

• High School Diploma or GED is required.
• Advanced Spanish is preferred.
• Excellent verbal communication in a fast-paced environment.

Responsibilities

• Provide safe and efficient patient care and service.
• Assist Information Desk operations to enhance customer service.
• Respond rapidly to inquiries in person and by phone.
• Locate physicians/services for patients and visitors across the hospital.
• Maintain up-to-date patient information, numbers, maps, and locations.
• Escort patients/visitors in wheelchairs when needed.
• Maintain confidentiality of patient information.
• Attend mandatory staff meetings.

Skills

Oral communication

Windows proficiency

MS Office proficiency

Written communication

Education

High School Diploma or GED

Job description

Position Title

Guest Services Associate

Liberty Hospital

Position Summary / Career Interest:

SCHEDULE NEEDED;
Mondays- 0630-1700 (6:30am-5pm)
Fridays- 0500-1530 (5am-3:30pm)

The Guest Services Associate possesses a basic knowledge of computer programs, including 02, the database used for tracking inpatient and outpatient information. The ideal candidate must have excellent verbal communication skills in a high-paced environment, providing superior customer service in person and on the telephone. The associate maintains accurate in-house phone numbers, maps, and other pertinent information as required as well as tracks department location changes, phone number changes, etc., in order to provide up-to-the minute information for internal and external customers.

Responsibilities and Essential Job Functions

• Demonstrates ability to provide care/service safely and efficiently for the care of each patient.
• Assists with operations of the Information Desk to develop and enhance customer service for all patients and visitors.
• With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.
• Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.
• Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required.
• Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers to assist.
• Assists senior patients with outside transportation.
• Maintains confidentiality issues including no information, denial and expiration patients.
• Works collaboratively and cooperatively with information desk volunteers, including training.
• Monitors facility conditions, notifies appropriate department for resolutions.
• Maintains up- to- date calendar of events via e-mail notices.
• Maintains a neat and orderly information desk.
• Tracks inventory of necessary supplies and forms.
• Attends mandatory staff meetings.
• Follow policies, procedures, and standards; complies with Corporate Responsibility Program.
• Assumes responsibility for risk and safety issues associated with position.
• Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etc.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.

Preferred Language Skills

• Advanced Spanish -

Knowledge Requirements

• Excellent oral communications skills.
• Proficient in Windows and Microsoft Office applications.
• Basic understanding of written communication.

Time Type:

Part time

Job Requisition ID:

R-56269

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.