Service Center Representative, Women's Services

Park Nicollet Health Services; Minnesota; On-site; USD 36,000 - 48,000; Full time

Job summary

Park Nicollet, part of HealthPartners, is seeking a Service Center Representative to join our Women’s Services team. You’ll handle a high volume of calls—scheduling, messaging, and preparing patients for the next step with the care team—while following defined scripts to ensure timely, accurate service.

This role supports 25 clinics with over 400 clinicians, emphasizes patient confidentiality and outstanding customer service, and offers a 8:30 am–5:00 pm schedule, Monday through Friday.

Qualifications

• Critical thinking to manage multiple processes while supporting patient safety.
• Ability to adapt to frequent changes in processes and protocols.
• Strong verbal and written communication and customer service skills.
• Accurate computer/keyboard skills; comfortable asking patients for copays and payments.
• Knowledge of patient confidentiality and age-related care principles.

Responsibilities

• Handle a high volume of incoming calls for scheduling, messaging, and patient prep.
• Follow defined scripts to ensure timely, accurate, and professional service.

Skills

Critical thinking

Verbal communication

Written communication

Customer service

Telephone etiquette

Adaptability

Education

Some post-secondary education

Tools

CRM software

Job description

Job Description

Park Nicollet is looking to hire a Service Center Representative to join our Women’s Services team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The primary work of the Service Center Representative will be dedicated to managing and responding to a high volume of incoming calls. Calls are a mixture of scheduling, messaging as well as assuring the patient is prepared for the next interaction with the care team.

The employee will follow processes and procedures that support standard work including defined specific scripts that assure all calls and requests are handled in a timely, accurate and professional manner. The major focus of the Service Center is to provide the best service that supports the goal of Everyone Caring Every Day while building relationships that support 25 clinics with over 400 clinicians.

In addition, employees will support areas within a medical setting with strong interpersonal skills and flexibility. Employees will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service (i.e. providing a pleasant greeting and a “I’m here to help you attitude”), complete defined work in a timely and professional manner, support on‑going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

• 8:30 am-5:00 pm
• Monday through Friday

Required Qualifications

• Knowledge, Skills, and Abilities:
  • Critical thinking to manage the complexity of using multiple processes and applications while supporting patient safety needs and experience.
  • Ability to handle and implement frequent changes in processes and protocols.
  • Strong verbal and written communication, human relations sensitivity and strong customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients for copays and payments, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients.

Preferred Qualifications

• Education, Experience or Equivalent Combination:
  • Some post‑secondary education preferred.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work‑life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well‑being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.