Patient Access Representative

Amery Hospital & Clinic; Amery (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with match

Disability insurance

Tuition reimbursement

Job summary

Amery Hospital & Clinic is seeking a Patient Access Representative to support admissions, check-in, registration and scheduling tasks. You will handle patient inquiries via phone, email or fax and follow CMP guidelines for workflows.

Primary duties include check-in, form handling, co-pay collection, and assisting with follow-up appointments at checkout. Casual/on-call shifts with day/evening hours, including some weekends and holidays, may apply.

Qualifications

• High School graduate or equivalent.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Responsibilities

• Help check-in patients for procedures/appointments and direct them to the appropriate department.
• Print wrist bands and apply per protocol; print patient labels as needed.
• Perform bedside registration in ER or inpatient unit; provide forms as designated by staff.
• Receive and enter patient forms; determine if forms are complete and route as standard practice.
• Collect and post patient co-pays/deductibles/balances; assist with follow-up appointments at check-out.

Skills

Customer service

Verbal and written communication

Medical terminology

Education

High School diploma or equivalent

2-year Medical Administrative Specialist program

Tools

EPIC

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

As a Patient Access Representative at Amery Hospital & Clinic, you will assist patients in admissions, check-in, registration and scheduling functions, as well as address inquiries via telephone, email or fax. The Care Model Process (CMP) guidelines are to be utilized and followed for all workflows.

Job Description

As a Patient Access Representative at Amery Hospital & Clinic, you will assist patients in admissions, check-in, registration and scheduling functions, as well as address inquiries via telephone, email or fax. The Care Model Process (CMP) guidelines are to be utilized and followed for all workflows.

Primary duties include helping check-in patients for their procedure/appointments and direct them to the appropriate department/clinic/hospital location; print wrist band and apply to patients per protocol; print patient labels as needed; perform bedside registration in ER or inpatient unit; provide appropriate forms as designated by clinical staff and/or standard practice; receive and enter appropriately all patient forms dropped off for completion; determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms; route forms according to standard practice; collects and posts patient co-pays/deductibles/balances consistently and accurately; and assists patients with any follow up appointments at check out.

Work Schedule

Casual/on call: Hours may vary depending on department needs. Shifts could include day and evening hours along with weekend and holidays.

Required Qualifications

• High School graduate or equivalent.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Preferred Qualifications

• Completion of position related 2-year program, such as Medical Administrative Specialist or Medical Office Specialist.
• Experience in EPIC computer system.

Benefits

Amery Hospital & Clinic offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401k with match, disability insurance and tuition reimbursement. Benefits take effect the first of the month following hire date.

About Us

Since being established in 1956, Amery Hospital & Clinic has provided outstanding health care to Amery and our surrounding communities. We provide the kind of high-quality care you’d expect to find in a “big city” with the personalized dedication you can expect from a hometown doctor. In addition to primary care for all stages of life, we offer specialty services including oncology, cardiology, orthopedics and surgical services.

We strive to offer more to our patients – more care options, more comfort and more expertise. In addition to our hospital and clinics, we provide specialized care for patients at our Behavioral Health Center and Wound Healing Center. We also work in close collaboration with other hospitals in the HealthPartners health care system, giving our community access to the high-quality care.

As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.