Guest Services Representative

Trinity Health; Grand Rapids (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

Trinity Health is seeking a Guest Services Representative in Grand Rapids, Michigan. The role involves welcoming and assisting visitors while maintaining a safe and supportive environment. Candidates should have strong communication and problem-solving skills, with a commitment to excellence in guest interactions.

An ideal candidate will possess a high school diploma and experience in customer service. The position is part-time, offering a rotating morning shift. Trinity Health is dedicated to fostering a diverse and inclusive workplace.

Qualifications

• Must have a high school diploma or equivalent combination of experience and education.
• Demonstrated experience with Microsoft Office products.
• Familiarity with standard desktop and windows-based computer systems.

Responsibilities

• Communicates and collaborates with colleagues and visitors.
• Assists patients and ensures safety and support.
• Maintains timely delivery of patient items.

Skills

Strong communication

Problem-solving

Customer service

Typing efficiency

Education

High school diploma or equivalent

Certification or Associates degree in healthcare, business, or related field

1-2 years guest/customer services experience

Tools

Microsoft Office

Desktop and Windows-based computer systems

Job description

Employment Type

Part time

Shift

Rotating Shift

Description

Hours | Schedule

• Part Time, 20 hours per week
• Morning Shift
• Every other weekend

Position Summary

As the first point of contact for colleagues, patients, families, and visitors, the Guest Services Representative creates a welcoming and resourceful environment that reflects our mission and values. This highly visible role requires professionalism, strong communication, and problem-solving skills to ensure an exceptional experience for every guest. Responsibilities include greeting and assisting visitors, supporting basic patient care needs, and maintaining safety by following approved processes and regulatory guidelines. The ideal candidate brings a positive, can-do attitude, thrives in a fast-paced setting, and is committed to delivering excellence in every interaction.

What the Guest Services Representative will do

• Communicates, collaborates, and welcomes colleagues, patients, visitors, volunteers and families.
• Provides visitor stickers to all patients and visitors entering the hospital and ensures vendors, contractors and colleagues are properly credentialed.
• Provides wayfinding services and assists in escorting patients towards their destination.
• Assess patient or visitor's needs and determines next steps to support their experience and safety. Recognizes and refers questions of a medical or personal nature appropriately.
• Follows screening guidelines if in place to ensure appropriate access to the facility.
• Ensures timely delivery of patient items – flowers, balloons, cards, personal belongings, etc.
• Assists patients to ensure parking tickets are appropriately validated.
• Appropriately accesses and utilizes computer systems, while abiding by HIPPA guidelines.
• Understands operating procedures, cash-handling processes (required while working in certain locations), compliance reports and duties at all Guest Services locations.
• Assesses and retrieves daily supplies needs from the main supply and maintains a clean environment.

What the Guest Services Representative Will Need

• High school diploma or equivalent combination of experience and education.
• Demonstrated experience with Microsoft office products (word processing, spreadsheets, database and presentation software).
• Familiarity with standard desktop and windows-based computer system and other software.
• Preferred: Certification or Associates degree in healthcare, business, or related field.
• Preferred: One to two years guest/customer services experience
• Preferred: Efficiency in typing.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.

We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran