Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Columbia (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Specialist, where your passion for technology and customer service will shine. In this dynamic role, you will engage with customers, helping them discover and enjoy Apple products in a way that is uniquely Apple. Your ability to personalize solutions and your dedication to fostering an inclusive environment will contribute to a culture of collaboration and excellence. With opportunities for growth and a supportive team, this position offers a chance to make a real impact while being part of a global leader in technology.

Benefits

Medical Benefits

Dental Benefits

Retirement Plans

Educational Reimbursement

Employee Discounts

Stock Purchase Program

Bonus Opportunities

Relocation Assistance

Qualifications

• Availability to work flexible hours including nights and weekends.
• Ability to personalize solutions based on customer needs.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Support peers and maintain accuracy in service delivery.

Skills

Customer Service

Knowledge of Apple Products

Communication Skills

Teamwork

Curiosity and Learning

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories View less categories Sector Technology Role Specialist Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Stay proactively updated on Apple's products, services, purchase options, and sales processes. Support your store peers by sharing knowledge about Apple's offerings and assisting in providing ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including providing customer service and support in other store areas. Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn. Uphold Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend scheduled work, in line with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate effectively.
• Capability to work in a fast-paced environment supporting multiple customers.
• Teamwork skills, demonstrating shared responsibility and accountability.
• Curiosity and openness to learning from others.
• Willingness to deepen understanding of Apple and third-party products to enhance customer experience.
• Trustworthiness with sensitive or confidential information, aligning with Apple's core values.

Pay & Benefits

Apple offers a compensation package with base pay within a range, dependent on skills, experience, and location. Employees can participate in stock programs, purchase stock at a discount, and receive benefits such as medical, dental, retirement, discounts, educational reimbursement, bonuses, or relocation assistance. For roles in specific states, pay details are available via store selection. Benefits and stock programs are subject to eligibility and plan terms.

Apple is an equal opportunity employer committed to diversity and inclusion, promoting equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

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